Branch Operations Manager

102278

521 Edsel Drive, Richmond Hill, Georgia 31324

Tru Green accepts applications on an ongoing basis.

A Branch Operations Manager oversees the daily operations of a branch, ensuring efficiency, customer satisfaction, and regulatory compliance. They manage staff, implement operational policies, achieve performance goals, monitor metrics, identify improvement areas, and contribute to overall success.

• Operational Management:
  Overseeing daily branch execution and operations, ensuring timely and quality service delivery; ensuring a safe workplace through training and adherence to company policies; preparing composite reports from subordinate reports; translating district-level goals into daily priorities at the branch level; supervising technician teams and handling local issue resolution; leading daily huddles to surface field-level issues and reinforcing coaching provided by the District Manager.
• Staff Management:
  Managing and leading branch staff, including hiring, training, performance evaluations, and development; recruiting, interviewing and selecting personnel; evaluating performance, making salary recommendations and administering disciplinary actions; planning and conducting new hire and ongoing training for service personnel in customer service skills, technical skills, safety policies, and procedures.
• Customer Service:
  Serving as the face of the branch for customers, ensuring high levels of customer satisfaction through efficient service delivery and addressing inquiries and issues; ensuring branch-level processes enable positive customer relationships; coaching and developing lawn specialists and trainees; working with other managers to reduce cancellations; setting customer context for the team and assisting in preparing materials and presentations for interactions.
• Compliance:
  Ensuring adherence to company policies and federal, state, and local regulations; monitoring and ensuring proper licensing of production staff.
• Financial Management:
  Managing budgets, forecasts, and financial performance metrics for the branch.
• Performance Analysis:
  Analyzing operational data to identify trends, challenges, and opportunities for improvement.
• Strategic Implementation:
  Developing and implementing operational strategies to drive efficiency and optimize branch performance.
• Team Leadership:
  Fostering a positive branch culture, promoting employee engagement, and driving team success; monitoring and positively impacting Associate Engagement and Culture Initiatives.
• Process Improvement:
  Identifying and recommending process improvements to enhance efficiency and profitability; examining associate work for accuracy, neatness, and conformance to best practices, company policies, and procedures.

• Leadership and Management:
  Strong leadership skills to effectively manage and motivate a team.
• Operational Expertise: A thorough understanding of branch operations and business processes.
• Customer Service:
  Excellent customer service skills and a commitment to providing a positive customer experience.
• Communication
  
  Skills:
  
  Strong verbal and written communication skills.
• Analytical
  
  Skills:
  
  Ability to analyze data, identify trends, and make data-driven decisions.
• Financial Acumen:
  Understanding of financial management principles and budgeting.
• Problem-Solving:
  Ability to identify and resolve operational issues and challenges.
• Compliance Knowledge:
  Familiarity with relevant regulations and compliance requirements.
• Adaptability:
  Ability to adapt to changing business needs and implement new strategies.

• Associate’s degree in a business-related discipline and two (2) or more years of related experience in lawn/horticulture/agronomy/lawn care services required, or an equivalent combination of education and experience.
• 2+ years of supervisory management experience required.
• Valid, permanent driver’s license from state of residence.
• Must be 21 years of age by date of hire.

• Guiding, mentoring, and inspiring the branch associates and Service Managers to achieve goals and foster a culture of success is crucial. Recruiting talented…