Administrative Assistant – Affordable Housing Administration

Administrative Assistant – Friendship Manor & Triangle Court Apts. | The John Stewart Company

The Tone:
This is an administrative support role at The John Stewart Company, supporting Friendship Manor & Triangle Court Apts.
The John Stewart Company is a full-service housing management, development, and consulting organization dedicated to providing high-quality service in the affordable housing sector since 1978.
This role is crucial for ensuring the smooth daily operation of the facility, working under the direction of the Property Manager.
The Administrative Assistant will play a key role in enriching the lives of residents and employees, requiring excellent judgment and sensitivity when interacting with residents, clients, and staff to uphold the company’s values of professionalism, compassion, integrity, and respect.

• Role:
  Early Career
• Location:
  
  In-person, Friendship Manor & Triangle Court Apts.
• Team:
  Reports to the Property Manager.
• Mission:
  Assists with the overall operation of the facility by providing essential administrative and resident support.
• Tech Stack:
  Boston Post, Microsoft Word, Excel, PowerPoint, Outlook

• Administrative Support:
  Manage comprehensive front-office operations, encompassing essential duties such as filing, copying, faxing, scanning, processing mail, and professionally answering incoming phone calls.
• Tenant Re-certification:
  Conduct annual re-certification interviews for tenants, meticulously complete all associated documentation, and accurately maintain tenant tracking logs to ensure compliance.
• Work Order Management:
  Efficiently receive and process incoming work orders, subsequently preparing and updating detailed work order history files for maintenance and record-keeping.
• Property Software Operations:
  Actively utilize property management software, specifically Boston Post, or other relevant waiting list programs for data entry and managing resident information.
• Document & Scheduling:
  Create, update, and maintain a variety of documents including spreadsheets, fliers, and reports, while also managing schedules by setting up appointments and sending reminders.

• Background:
  Entry-Level. Foundational knowledge in administrative support, with demonstrated sensitivity and interest in serving targeted clientele within the affordable housing sector, exercising good judgment when interacting with residents, clients, and staff.
• Experience:
  
  Minimum of 2 years of proven experience in an administrative assistance role. Demonstrated proficiency with core Microsoft Office Suite applications including Word, Excel, PowerPoint, and Outlook. Familiarity with property management software, specifically Boston Post, or other relevant waiting list programs.
• Skills:
  
  Excellent written and verbal communication skills in English for effective interaction and document preparation. Highly organized with a strong ability to prioritize multiple tasks and meet established deadlines. Possess a professional demeanor, coupled with the adaptability required to navigate last‑time changes and maintain efficiency.