Front Office & Eligibility Coordinator

Job Details

Job Location:

William Jenkins Health Center - Richmond, CA 94801

Position Type:
Full Time

Salary Range: $22.00 - $22.00 Hourly

Supporting Community Healthcare is a rewarding role. Life Long Medical Care is looking for a Front Office & Eligibility Coordinator to work at our Jenkins Family Medicine Residency Program, in Richmond CA.

This position is represented by SEIU-UHW. Salaries and benefits are set by a collective bargaining agreement (CBA), and an employee in this position must remain a member in good standing of SEIU-UHW, as defined in the CBA.

This is a full time, benefit eligible position, working 40 hours per week.

• Compensation: $22/hour.
• Medical.
• Dental.
• Vision (including dependent and domestic partner coverage).
• Generous leave benefits including nine paid holidays.
• Flexible Spending Accounts.
• 403(b) retirement savings plan.

• Greets all patients and visitors in a warm and friendly manner and utilizes positive customer service in all interactions
• Responsible for patient reception and intake including registration, check-in and scheduling future appointments
• Performs computer data entry, document and card scanning and validation
• Manages patient flow from front to back office
• Responsible for preparing all eligibility information for each scheduled clinic patient at least two days ahead of the appointed time
• Answers clinic phones and directs calls appropriately. Makes follow-up calls
• Responsible for collecting visit copays and cash collections management (send cash to A/P, notify A/P if no cash has been collected)
• Attends all meetings that apply to the eligibility process and shares the information with appropriate clinic personnel. These meetings are typically off-site and may require the use of personal vehicle or other transit.
• Assists patients with referrals to Medi-Cal, Cal Fresh, Health Pac, CARES and other programs.
• Maintains appearance of waiting areas and reception desk
• Receives and distributes all incoming correspondence including mail, faxes, interoffice mail courier items and packages
• Maintains inventory of front desk supplies and forms
• Under supervision of the Center Supervisor or Manager, enters and maintains provider templates as needed
• Generates correspondence as requested
• Keeps statistical records as requested by Center Supervisor or Manager
• Performs other duties as assigned

• Strong organizational, administrative and problem-solving skills, and ability to be flexible and adaptive to change.
• Excellent interpersonal, verbal, and written skills and ability to effectively work with people from diverse backgrounds and be culturally sensitive.
• Ability to prioritize competing work demands and tasks from clients or staff
• Ability to work effectively and calmly under pressure in a positive, friendly manner
• Work in a team-oriented environment with a number of professionals with different work styles and support needs.
• Conduct oneself in external settings in a way that reflects positively on Life Long Medical Care as an organization of professional, confident and sensitive staff.
• Make appropriate use of knowledge/ expertise/ connections of other staff.
• Be creative and mature with a “can do”, proactive attitude and an ability to continuously “scan” the environment, identifying and taking advantage of opportunities for improvement.

• High school diploma or GED
• One year experience in the medical field
• Excellent customer service and ability to maintain confidentiality
• Proficient in standard office software (Microsoft)
• Bilingual English/Spanish

• Bachelor’s degree in health science or a related field
• Proficient in Electronic Health Records (EHR) and Electronic Practice Management Systems (EPM)
• Experience with insurance eligibility
• Experience in working in a community health center