Product Validation & Support Engineer; Richmond

Job Responsibilities

As a Product Support and Test Engineer, your primary responsibility will be providing exceptional technical support to customers through phone-based troubleshooting, handling complex escalations, and completing RMA inspections.

Your secondary responsibilities will include supporting the R&D team with product testing and assembly, including actuators, control boxes, and operating test equipment. Lastly, you will assist with a small number of new product development projects, supporting prototyping, testing, and validation efforts.

• Provide exceptional customer technical support through phone-based troubleshooting, complex escalation handling, and RMA inspections
• Assist in-person customer inquiries
• Investigate product issues, document findings, and coordinate corrective actions across R&D, Operations, and Marketing
• Support the R&D team with assembly and testing of linear actuators, control boxes, and related components
• Plan and execute mechanical, electrical, and firmware testing, including building and maintaining test jigs, load testers, and validation equipment
• Create and validate technical product documentation, ensuring specifications are verified through testing and analysis
• Train internal teams on new or updated products to ensure strong product knowledge and support readiness
• Assist with a small number of new product development projects, supporting prototyping, testing, and validation efforts

• Diploma or Bachelor’s degree in Mechanical, Electrical, Mechatronics, or a related engineering field
• Strong communication skills with a professional and customer-focused attitude
• Hands‑on experience troubleshooting mechanical and electrical components
• Hands‑on experience with basic fabrication, assembly, and soldering
• Methodical and organized approach to testing, documentation, revision control, and traceability
• Good understanding of motor control systems and common technical challenges
• Strong time management, communication, and leadership skills, with the ability to work independently and collaborate with both local and overseas teams

• Experience designing, building, or working with test jigs and automated test setups
• Experience with 3D printing (design and prototyping)
• Proficiency with Solid Works or similar CAD software
• Experience with Arduino or similar microcontroller platforms
• Embedded programming experience, including C for microcontrollers

• Comprehensive extended health and dental perks
• In‑office electric sit‑stand desks and ergonomic accessories
• Quarterly team events and monthly free lunch
• Employee discounts across all subsidiaries (Progressive Automations, Progressive Desk, etc.)