Senior Credit Manager

Job Responsibilities

• Lead, coach, and develop the Credit team.
• Oversee customer credit evaluations, risk assessments, credit limits, and exposure management.
• Maintain and enhance credit policies, procedures, and controls.
• Drive collections performance by managing aging accounts, negotiating payment arrangements, and reducing bad debt exposure.
• Monitor customer payment trends and financial health to identify and mitigate risk.
• Manage credit holds and order releases.
• Partner with Sales, Operations, Customer Service, and Finance to resolve issues and improve collection outcomes.
• Review and approve credit applications, limit increases, and policy exceptions.
• Track and improve DSO, collection effectiveness, bad debt expense, cash flow, and working capital performance.
• Prepare and present credit risk, collections, and receivables reporting to senior leadership.
• Champion process improvements, automation initiatives, and operational efficiencies.
• Provide credit risk expertise and strategic insights for business decisions and long-term growth.

• 10+ years of progressive experience in Credit Management.
• Proven leadership experience building and developing successful teams.
• Strong expertise in credit risk assessment, collections, receivables, and negotiation.
• Exceptional relationship-building and communication skills.
• Strong business acumen balancing customer service, profitability, and risk.
• Advanced Microsoft Office skills.
• Experience with Microsoft Dynamics 360 is an asset.
• University degree and/or CCP designation preferred.

Demonstrates extensive expertise in Credit Management, including credit risk assessment, collections, and receivables management. Proven ability to lead teams, enhance credit policies, and drive operational efficiencies while balancing customer service and profitability.

• Credit Risk Assessment
• Collections Management
• Team Leadership
• Microsoft Dynamics 360
• Process Improvement

• Credit Evaluations
• Risk Assessments
• Credit Limits Management
• Negotiation
• Aging Accounts Management
• DSO Tracking
• Cash Flow Management
• Bad Debt Expense Reduction
• Credit Policy Development Financial Health Monitoring

• Relationship Building
• Communication
• Business Acumen

• University Degree
• CCP Designation

• Credit Management
• Collections
• Receivables
• Risk Mitigation
• Operational Efficiency

• Microsoft Office
• Microsoft Dynamics 360