IT & Solutions Specialist

Fireclay Tile is here to revolutionize the tile and design industry. By implementing an innovative digital platform paired with unmatched artisan-crafted products and client service, we've made it easier than ever to specify and purchase beautiful, sustainable tile sourced and handcrafted in the US. Our tireless commitment to innovation, transparency, and sustainability has not gone unrecognized. We aim to grow 25-35% annually and are the first tile company recognized as a B Corp for how we use Business as a Force for Good.

With an innovative product, an ambitious team, and an inspiring mission, we're changing the way you think about tile. Come join the makers who support the dreamers !

We are looking for a smart, curious, and highly adaptable IT & Solutions Specialist to support both hands-on IT operations and enterprise systems design and implementation.

This is a hybrid role by design:

• ~50% IT & systems support in a live manufacturing and fabrication environment
• ~50% solution architecture, process mapping, and enterprise software implementation, with a primary focus on supporting Fox Marble, our high-end marble fabrication business

You will work directly with the executive team, helping translate business needs into technical solutions and playing a hands-on role in implementing those solutions.

This role is perfect for someone who enjoys being close to the business, learning fast, and applying modern technology—including AI tools—to real operational challenges.

As the IT & Solutions Specialist, you will be an integral part of our talented Operations and Technology team, supporting connectivity across our office environments, tile manufacturing floor, and marble fabrication facilities. You will bridge the gap between traditional IT support and industrial automation, playing a key role in integrating new CNC and Waterjet technologies into our network infrastructure. This role offers the opportunity to help with technical architecture of a growing multi-site production operation.

Reporting to the IT/Operations Manager, this position is located primarily in Richmond, CA, with travel to San Francisco, Berkeley, and Aromas (Onsite). Our culture thrives on professional development, ongoing training, and opportunities for growth within the organization. This is a salary position and pays $75,000 - $105,000.

Joined Fireclay Tile in 2024 to spearhead digital transformation and manufacturing excellence. The team supports every corner of our organization, ensuring our digital tools work as hard as our makers do. By putting technology at the heart of our operations, we’re streamlining workflows and creating a more seamless, efficient experience for our entire team.

• Maintain and troubleshoot workstations, networks, and devices across multiple sites
• Provide hands-on IT support in both office and manufacturing environments
• Support CNC machines, Waterjets, and shop-floor systems from a networking and systems perspective
• Act as a bridge between office-based software issues and floor-based hardware or connectivity challenges
• Help document systems, SOPs, and basic security best practices
• Work directly with executives and functional leaders to understand business processes and technology needs
• Map current-state workflows and identify opportunities for automation, integration, or simplification
• Help design, configure, and implement enterprise software tools (CRM, workflow, reporting, etc.)
• Support system integrations, data flows, and light scripting or automation
• Apply AI tools (LLMs, automation platforms, analytics) to improve efficiency and decision-making
• Own small projects end-to-end—from requirements to implementation to iteration

We’re looking for someone who is resourceful, AI first, and comfortable wearing a hard hat. You enjoy learning fast, solving ambiguous problems, and working close to the business—not just behind a ticketing system.

• Strong generalist instincts—comfortable “knowing a little about a lot”
• AI-forward and excited about applying modern tools to real operations
• Comfortable working in a…