Operations Support Representative; Richmond

It’s not a package. It’s a promise®.

As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you. The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.

The Operations Support Representative collects, enters, and tracks data used in reporting and prepares manager reports and maintains documents to ensure document accuracy and proper completion.

• Ensure all operational procedures and policies are followed.
• Maintain efficient clerical operations and implement policies and procedures.
• Data entry (spreadsheet, reports, payroll, etc.)
• Communicate directly with customers via email & phone.
• Assist customs with inspection of shipments.
• Create and finalize shipment manifests pertaining to exams.
• Short travel to CBSA YVR office would be required weekly.
• Clear Y50 reject shipments with broker/customs.
• Other duties as assigned.

• Data entry skills and experience (will be tested), Excel, Word.
• Knowledge of all operational policies and procedures.
• Excellent verbal and written communications.
• Must be able to lift 70 lbs.
• Must be a team‑player.
• Must exhibit robust customer service skills.
• Ability to correspond to employees and customers in a professional and business‑like fashion.

• Operations Procedures.
• Document Management.
• Computer Operations Standards and Procedures.
• Language Requirement:
  Proficiency in English is required for this position due to the frequent communications that must be conducted in English with various stakeholders. This requirement is justified by the nature of the responsibilities and operational needs.

• Hours of work:
  Tuesday to Saturday 3:00pm – 8:00pm, shifts will vary, flexibility required. 25 hours per week.
• Location:
  
  541 – Richmond.
• Working Conditions:
  
  Warehouse Environment;
  Office Environment.
• Posting Number: 68949.

Purolator is an equal‑opportunity employer committed to diversity and inclusion. We welcome all qualified applicants and provide accommodations during the recruitment process upon request.

Purolator complies with Canadian law in all recruitment practices. During pre‑screening, we may use an Artificial Intelligence (AI) tool, supported by human oversight, to efficiently manage tasks such as resume screening and candidate matching, enabling our team to connect with qualified candidates faster.

Personal information is used solely for recruitment and managed in accordance with privacy legislation.