MarTech and Loyalty Marketing Specialist; Richmond

Mar Tech & Loyalty Specialist – Richmond, BC (Full‑Time)

London Drugs is one of Canada’s most trusted retail brands, known for innovation, customer care, and community involvement.

As a Mar Tech & Loyalty Specialist, you’ll support the development and optimization of digital platforms—including website, app, and owned technologies—to deliver seamless, customer‑led experiences. You’ll enhance loyalty program communications, manage CRM journeys, and integrate marketing technologies across our ecosystem.

• Develop and implement content and templates across e‑commerce, loyalty, pharmacy, and app platforms.
• Apply UX/UI best practices to improve customer journeys and digital engagement.
• Conduct quality assurance tests and end‑user reviews for website releases.
• Execute loyalty program communications via email, SMS, and app push notifications.
• Manage CRM‑driven campaigns and customer journeys using platforms like Microsoft D365.
• Schedule, proof, and deploy digital assets across owned platforms.
• Maintain documentation for wireframes, brand standards, and layouts.
• Collaborate on tech‑stack integrations (owned and third‑party).
• Advance email automation, triggers, and segmentation strategies.
• Ensure secure migration and handling of personally identifiable information (PII).
• Stay current with web technologies including HTML5, XML, JSON, CSS, and JavaScript.

• 3+ years of experience in web production, digital marketing, or graphic design.
• Post‑secondary education in Marketing, Graphic Arts, or related field.
• Strong communication and stakeholder engagement skills.
• Proficiency in HTML, CSS, and Adobe Creative Suite (or similar).
• Experience with CRM platforms and customer journey execution.
• Knowledge of Microsoft D365 Marketing (Customer Insights) preferred.
• Familiarity with CASL, SEO best practices; GDPR knowledge is an asset.
• Portfolio showcasing past work or design materials.

• Comprehensive medical, dental, vision, and prescription coverage.
• Employee discount and recognition programs.
• Company‑matched RRSPs.
• Ongoing training and education opportunities.
• Free confidential counseling via Employee Family Assistance Program.
• Opportunities to give back through community involvement.

London Drugs is an equal‑chance employer dedicated to building an inclusive and diverse workforce. We are committed to representing a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. We will provide accommodations during the recruitment process upon request.