Business Systems Analyst - Business and Enterprise Services

Business Systems Analyst – Business and Enterprise Services

The City of Sunnyvale is hiring a Business Systems Analyst – Business and Enterprise Services in the Finance Department! This is a regular, full-time employment opportunity.

Enterprise Resource Planning System Support – The Business Systems Analyst assigned to this role will provide complex analytical support for the maintenance and/or modification of the City's utility billing, business license, backflow administration, and cashiering technology. They will serve as functional experts and as liaisons between the Finance Department, business users, and Information Technology Department Staff, vendors, and service providers. The Analyst will report to the Utility Billing Manager.

This position provides support to an on-site customer service team and adheres to a standard work schedule of Monday through Friday, 8:00 a.m. to 5:00 p.m. This position is required to be fully present on-site for the duration of their work hours.

The eligibility list established from this recruitment may be used to fill current and future vacancies.

Under direction of assigned supervisor or manager, provides complex analytical support to the maintenance and/or modification of existing systems and development of new modules/functions in one or more areas/systems in coordination with the Information Technology Department serving as liaison between business users and information technology staff, vendors and service providers; and performs related work as required.

Positions in the Business Systems Analyst classification are allocated to departments where incumbents serve as a liaison between departmental business system users and information technology staff, vendors, and service providers. Business Systems Analysts have knowledge of both departmental and/or program operations and information system capabilities. The Business Systems Analyst classification is distinguished from Information Technology classifications in that incumbents in the latter classes have primary responsibility for the technical aspects of system development, design, construction, modification, maintenance, infrastructure and security, require a higher level of technical education and experience, and context switching between various types of systems.

Business Systems Analysts are responsible for application administration of a single complex system, the conceptual and operational aspects of adapting information systems to departmental and business needs and communicating those needs to information system professionals. The Business Systems Analyst classification is distinguished from other classifications within departments, in that incumbents in the latter classes have primary responsibility for running the business operations and the Business Systems Analyst maintains the systems operations, helping the business operations users with training, translating business needs into system requirements and being responsible for keeping systems up-to-date with functions.

Essential Job Functions:

(May include, but are not limited to, the following):

• Works within the assigned department and provides application support on the designated system.
• Provides guidance and support to business users and system end-users.
• Participates in the modification of existing systems and/or the implementation of new systems and modules by developing, writing and disseminating procedures that utilize new or changed system applications.
• Provides guidance on system or workflow modifications and changes needed to support operational, program and/or regulatory compliance.
• Receives requests for assistance related to the use of department and/or program systems and software applications; determines the severity of the problem and resolves or refers to appropriate personnel for resolution.
• Participates in a variety of system user groups, work groups and/or project teams to identify user needs and operational, programmatic and/or regulatory changes affecting application requirements and other related issues.
• Interacts with IT staff, vendors, outside agencies, auditors and other staff regarding requests for data, dashboards or special…