Lumber Sales Associate: Part Time - RICHMOND

Pay Range: $19.15 - $20.15

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you're also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.

Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance.

Sales Associates have an emphasis on department and product knowledge, provide information on product features and are familiar with related items in order to sell an entire project.

Associates in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in adjacent departments.

Sales Associates are focused on customer service and finding and solving customer needs.

• Ensures Customer Satisfaction
• Following Home Depot’s GET Model of customer service including Greeting, Engaging, and Thanking the customer
• Actively seek customers throughout the store and escort customers to appropriate merchandise, regardless of department
• Ask open‑ended questions about the customers projects in order to determine their needs and level of expertise
• Promote services offered such as Special Services, Tool Rental, Pro Desk, Pro Services, etc. and how to recommend them
• Drives Sales:
  Discuss available options (good, better, best) and suggest related items/services outside of department that the customer may need
• Educate customers about the whole project
• Use empowerment program when necessary to satisfy customers
• Execute daily stock maintenance: all products signed, displayed, and clean
• Builds Skills and Knowledge

• Maintain knowledge of all products in department and adjacent departments
• Proactively seek knowledge on all products and services

• Follows all safety policies and procedures, Loss Prevention policies and procedures

• Communicates Effectively
• Customer Focus

• Interpersonal Skills

Department Supervisor

No travel requirements

Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items

Working within a versatile schedule that may include evening and weekends

Warehouse environment that can be dusty and noisy

Doors are frequently open, causing drafts and interior temperature changes

High School Diploma or equivalent

1 to 2 years Retail or Trade experience an asset

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