Product Quality & Recovery Co-Worker; Richmond

About This Role

You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you. A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share.

Join the team and start a better life for yourself.

Location: Richmond Employment type: Part Time Permanent Department: Sales & Commercial Deadline:

• Business-minded and result-driven with a customer focus.
• Experience working in a customer- and commercial-oriented business.
• Open to change and has a high level of flexibility with a high ambition to work in a team workplace.
• Can take personal initiatives.
• Can prioritize and organize personal work duties to make the most productive use of time available.
• Creative with attention to detail.
• Positive knowledge of the IKEA product range.
• Can use power tools and craftsmanship in product assembly.
• Customer service minded – with the right attitude and behaviour to actively help customers to buy.
• Can prioritize daily tasks based on need and volume and work under pressure.
• Operational understanding and logical thinking.
• Good communication, interpersonal and influencing skills.
• Flexible with readiness to change.
• Can work well both in a team and individually.
• Good understanding of merchandising techniques and how to create a commercially attractive As-Is offer.
• Good understanding of customer behaviour in an omnichannel retail environment.
• Good knowledge of waste management and sustainability principles.
• Good knowledge of using IT systems and other tools in daily work duties.
• Good knowledge of functions within the IKEA unit and how they contribute to the product recovery, quality and safety processes.
• Good knowledge of the store's product recovery, quality and safety processes.
• Basic understanding of how each workflow within recovery and quality affects the unit's profit and loss.
• Physically able to perform tasks requiring frequent walking and safe lifting—sometimes up to 50 lbs.

• Take necessary action on products to give them a second chance, through As-Is Selling, Repackaging or spare parts management.
• Present and sell IKEA products in As-Is using a strong commercial expression, selling these products with pride, and setting relevant prices that are attractive to customers yet still generate the best results for the business.
• Always consider the sustainability impact when deciding when and how to recover products.
• Represent and be an ambassador for product recovery, quality, and safety awareness in the unit.
• Work closely with the different functions in the unit to ensure that common working routines and processes are followed related to product quality, safety and recovery.
• Support and execute the product quality and safety related tasks in the unit to constantly improve customers’ product quality perception of our IKEA products.

In the IKEA world, this position is officially referred to as Product Quality & Recovery Co-Worker. The starting rate/salary for this position is 20.14 CAD.

• Wellness days (in addition to your vacation days!).
• Extended health, dental, and vision coverage (for you and your family).
• RRSP with IKEA contribution matching options.
• Eligibility for our annual IKEA bonus incentive plan.
• Flexible spending account.
• Life insurance.
• Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available).
• Bereavement leave.
• Employee assistance program (that helps you support your mental, physical, and financial wellbeing).

Everyone has the right to be treated fairly and be given equal opportunities, regardless of their age, gender identity, sexual orientation, physical ability, ethnicity, race, nationality, religion or any other dimension of their identity. We are committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide appropriate accommodation which considers the applicant’s accessibility needs due to disability.

If you require accommodation, please contact

Note:

A qualified job applicant with a disability is one who possesses the required skills, education, experience and training and who can, with reasonable accommodation, perform the essential functions of the position applied for.