Merchandising Services Analyst

Responsibilities

• Own and Prioritize the Product Backlog
• Manage and prioritize product setup and updates to ensure timely and accurate launches.
• Drive product readiness across the website and D365 systems.
• Set up and maintain product data including attributes, categorization, pricing inputs, services, and fulfillment requirements.
• Perform merchandising readiness checks to ensure products are complete and customer-ready.
• Complete D365-specific setup checks to ensure products are configured correctly before flowing into sales, pricing, inventory, and order management processes.
• Support price agreement workflows through validation, documentation, and administrative coordination.
• Set up promotions on the website and support promotion configuration in D365.
• Validate offer details including timelines, eligibility, pricing, messaging, and coupon requirements.
• Ensure promotions are accurate, clear, and ready for customer engagement.
• Partner with Merchandising, Purchasing, eCommerce, Marketing, Sales, and Technology teams to remove blockers and ensure smooth product and promotion launches.
• Communicate clearly to resolve data or system issues efficiently.
• Monitor and troubleshoot product and promotion setup issues, identifying root causes and escalating when required.
• Maintain SOPs, QA checklists, and reporting to support consistency and transparency.
• Identify opportunities to streamline processes and improve speed to market.

• Strong attention to detail and comfort working with product, pricing, promotion, and system data.
• Experience with ecommerce, ERP, PIM, or catalog management systems, Excel (Vlookup/Xlookup).
• Working knowledge of Microsoft Dynamics 365 (or the ability to learn quickly).
• Excellent organizational skills with the ability to manage competing priorities and deadlines.
• Strong QA mindset with the ability to identify and resolve data issues proactively.
• Clear and effective communication skills.
• A collaborative, cross‑functional approach.
• Analytical thinking and a continuous improvement mindset.
• Bonus points if you have experience with Microsoft Dynamics 365 Finance & Operations or Commerce.
• Familiarity with tools such as Akeneo, Commercetools, Builder.io, or Algolia.
• Knowledge of appliance categories, manufacturer data, or retail pricing structures.
• Experience supporting promotions, price agreements, or retail pricing workflows.
• Experience building SOPs, documentation, or operational reporting.
• Experience identifying opportunities to leverage AI or automation tools to streamline processes, improve data accuracy, and increase efficiency.