Field Service Technician – Casino​/Gaming

Responsibilities

• Provide technical support to customers on operational and maintenance aspects of gaming equipment and systems
• Troubleshoot, diagnose, and resolve hardware, software, mechanical, and network-related issues
• Perform preventative maintenance and repairs on gaming equipment
• Complete equipment installations, upgrades, and site surveys
• Serve as the primary technical contact for customers on service-related matters
• Maintain accurate inventory records and documentation for parts and equipment
• Complete service reports and required paperwork in a timely manner
• Support nearby casino locations as business needs require
• Participate in an on-call rotation providing after-hours and weekend support

• High School Diploma or GED required
• Vocational, technical, or trade school education preferred
• 2+ years of technical field service, electronics, gaming, networking, or related experience
• Strong troubleshooting and problem-solving skills
• Customer-facing experience with excellent communication skills
• Experience working with hardware, software, and networking technologies
• Proficiency with Microsoft Office applications, including Word and Excel
• Valid driver's license and clean driving record
• Ability to obtain and maintain required gaming licenses
• Ability to lift up to 50 pounds and move equipment using appropriate tools and equipment
• Comfortable working independently and managing multiple priorities