Village Coordinator

Village Coordinator

Provides case management, housing navigation, advocacy, and financial support to clients seeking stable housing and supports day‑to‑day operations of the Tiny Village site.

• Meet with identified clients to complete housing needs assessments and create plans for obtaining safe, sustainable housing.
• Assist with data entry, rental subsidy, program incentive tracking, and tracking/reporting program data.
• Assist team members on an as‑needed basis with assessing client needs and service planning.
• Assist clients with document readiness (gathering and maintaining verification documents required for housing applications).
• Research and identify housing opportunities for clients as requested or needed.
• Assist clients in identifying and seeking desirable, appropriate housing options and mitigating screening barriers.
• Provide applicants with housing‑related resources necessary to obtain and sustain housing placement, including information regarding tenant/landlord rights and responsibilities.
• Partner with department staff and other community partners as needed to ensure coordination of care.
• Transport clients to meet with prospective landlords, complete housing applications, and inspect potential units on an as‑needed basis.
• Apply knowledge of residential leases to educate clients regarding their rights and responsibilities.

• Ensure unit vacancies are filled within 45 days, non‑urgent repairs are completed within 2 weeks, repair costs are kept within annual budget guidelines, and landlords are contacted with reports after unit inspections.
• Ensure timely and high‑quality maintenance of units, overseeing and inspecting work to ensure it is completed to a high standard.
• Assist with resident intake, certification, and verification paperwork.
• Maintain contact with housing applicants and work collaboratively to assist in managing the assessment and intake process for housing applicants.
• Ensure completion of lease agreements with residents, providing a careful and detailed review of the agreement, house rules, etc.
• Ensure smooth move‑in for new residents, including furnishings, keys, instructions on using appliances, and any needed information specific to their unit, including introducing an on‑site property manager if applicable.
• Manage resident complaints and issues.
• Calculate resident rents per program requirements, process tenant rent payments, and address late payments in collaboration with other Property Management and Support Service staff.
• Maintain good working relationships with landlords/owners who lease to Hope Solutions.

• Work with community partners to assess housing barriers and the needs of clients experiencing homelessness who are eligible for services.
• Maintain key relationships with community service providers, probation referral sources, and Coordinated Entry programs.
• Develop outreach and marketing strategies to identify landlords and build housing inventory; present to interested parties such as faith communities, rental associations, board and care facilities, elected officials, and property management companies.
• In partnership with Hope Solutions, collaborate with housing and property management staff regarding shared housing resources.
• Provide mediation and advocacy with landlords on clients’ behalf to assist with obtaining and/or maintaining housing.
• Create and maintain consistent verbal and written communication channels between collaborating parties.

• Awareness and aptitude to understand, respect, and adapt to cultural and identity‑based differences within group environments appropriately and effectively.
• Knowledge of and commitment to concepts and issues tied to social justice, diversity, equity, and inclusion and belonging.
• Experience fostering and reinforcing an environment that values unique experiences, cultures, personal humility, authenticity, backgrounds, and goals.
• Participate in and complete new employee onboarding, which includes reading and discussing a short chapter in the book The Color of Law.
• Review and commit to the Diversity, Inclusion, Equity, and Belonging Commitment.