More jobs:
Customer Service Representative
Job in
Richmond, Wayne County, Indiana, 47374, USA
Listed on 2026-02-27
Listing for:
Holman Logistics
Full Time
position Listed on 2026-02-27
Job specializations:
-
Customer Service/HelpDesk
Call Center / Support, Customer Service Rep
Job Description & How to Apply Below
Responds professionally and timely to inquiries, issues, and concerns of Holman's customers;
Addresses carrier concerns; completes action items; resolves issues within policy and state guidelines;
Investigate any errors in the inbound (IB) and outbound (OB) process that lead to inaccuracies; find the root cause and take the initiative to correct;
Captures revenue for special requests and for daily activities based on the rates established for the customer;
Generates various reports as necessary for account status tracking purposes
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