Customer Service Manager | Manufacturing | SAP Required
Job in
Richmond, Wayne County, Indiana, 47374, USA
Listed on 2026-08-22
Listing for:
Sales Talent Inc.
Full Time
position Listed on 2026-08-22
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, Client Relationship Management -
Management
Client Relationship Management
Job Description & How to Apply Below
Richmond, IN (Hybrid after onboarding)
We're partnering with a well-established manufacturing company to identify a Customer Service Manager who is passionate about leading people, improving processes, and creating an exceptional customer experience.
This is a highly visible leadership role overseeing a team of 11 customer service professionals. You'll work closely with senior leadership, including the VP of Sales, to help transform the customer service organization into a more proactive, customer-focused team.
What You’ll Do- Lead, coach, and develop a team of 11 customer service professionals.
- Drive process improvements and elevate the overall customer experience.
- Partner cross-functionally with Sales, Operations, and executive leadership.
- Evaluate team structure, identify development opportunities, and ensure employees are positioned for success.
- Manage customer escalations and serve as a resource for complex situations.
- Foster a culture centered around accountability, responsiveness, continuous improvement, and collaboration.
- High-impact leadership position with strong executive visibility.
- Direct partnership with the VP of Sales and senior leadership.
- Opportunity to make a lasting impact on the customer experience and overall business.
- Clear path for future career growth.
- Base Salary: $110,000-$120,000
- Annual Bonus:
15-20% - Hybrid schedule after onboarding (approximately two days per week remote).
Location: Richmond, IN
Onboarding: The first 4-6 months will be spent onsite to learn the business, build relationships, and immerse yourself in the company's operations before transitioning to a hybrid schedule.
Qualifications- Previous leadership experience managing customer service teams within a manufacturing environment.
- SAP experience is required.
- Proven success leading change, improving processes, and developing high-performing teams.
- Strong coaching and people leadership skills with the ability to hold teams accountable while supporting employee growth.
- Comfortable working in a collaborative, cross-functional environment.
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