Member Relationship Coordinator

Reports To:

Branch Manager, AVP Branch Operations or Float Manager

Location:

Onsite
- Richmond Eastside Branch Position Type:
Non-Exempt Highly Specialized Individual Contributor Pay - $24.64/hr - $34.50/hr

Note
- The salary for this position is based on a combination of education, relevant experience, and industry standards. The top of the posted pay range reflects compensation for candidates with a similar title, performing comparable duties within a similar industry, and possessing 12 or more years of experience. Actual compensation will be determined based on individual qualifications.

This position is eligible for variable incentive pay based on individual and credit union performance. In addition, the position is also eligible for merit-based pay adjustments after the completion of one year of service, based on personal performance.

The Member Relationship Coordinator builds rapport by establishing credible relationships with members and prospective members through consistent high-quality service. Takes personal ownership of the referral process, aligning personal goals with the goals of the organization. Advises and assists with budget counseling, consolidations, pay methods, and other areas relating to member’s financial needs. Performs teller transactions and loan applications on members’ accounts accurately and in accordance with current practices, examines signatures and endorsements comparing them to valid identification.

Acts in the members’ best interest through compliance and confidentiality regarding transactions, processes, and member information. Maintains the highest level of professionalism when interacting with members and servicing needs such as: opening and closing accounts, managing the lending process, evaluating need, up-selling products, and maintaining knowledge of internal trends and competitor’s rates, terms, etc. Increases member satisfaction by being highly responsive to the needs of members.

Engages in problem resolution from start to finish by clarifying the claim, determining the cause and following up to ensure there is a resolution.

• Strong sales and service skills
• Strong knowledge of all electronic delivery products, other credit union products and services
• Knowledge of markets, competitor activities, problems and developing trends within assigned location
• Loan trained and qualified with knowledge of the fundamentals of lending, policies, and principles
• Thorough knowledge of all deposit, small business and consumer loan products
• Ability to gather and analyze data.
• Experience preferred in regards to cash handling (cashier) and clerical office work.
• Professional appearance and demeanor, good interpersonal relations skills, and positive and optimistic outlook.
• Ability to establish and maintain positive working relationship with management, peers, employees, and vendors.
• Excellent communications skills (both oral and written).
• Adheres to all federal, state and credit union regulations and policies.

• High School Diploma
• Bachelor’s degree in business or related field, or equivalent experience
• 3-5 Financial Services experience
• 1 to 3 years of Member Sales Specialist experience or equivalent role

Normal

• Commitment
  - Be all in.
• Consistency
  - Be all in EVERY DAY.
• Innovation
  - Think (UYH) and ASK WHY.
• Integrity
  - Do the RIGHT thing, not the easy or quick thing.
• Quality
  - Do an OUTSTANDING job, don’t run out of GAS.
• Trust
  - Hold trust and be trustworthy.
• Value
  - Make members lives better, easier, safer; help them fulfill dreams; help them do what they don’t know how to or think isn’t possible even if it’s not here (see integrity above); make them wiser; help them build wealth (beyond saving $$)