Rehab Scheduler

5400 Rehab Services-Mgmt Clerical

Schedule:

Day Shift. 40 hours weekly. 9:30am-6:00pm Monday-Thursday. 8:30-5:00pm Friday.

This position is responsible for all scheduling functions related to rehab services:
Evaluations, Progress Updates, and on-going treatments. The position will work closely with management and the clinical staff to optimize patient care and efficient operations.

• Answers incoming phone calls, schedules patient appointments, or transfers caller as appropriate according to established guidelines by department management.
• Schedules and/or documents phone encounters for open scheduling inquiries.
• Maintains all office appointment schedules by scheduling patients based on convenience of patient, urgency, POC, and time required (including assessment and ongoing treatment).
• Manages Epic waitlist functions and schedules POP list visits.
• Works assigned work queues in Epic.
• Works with management to edit ongoing treatment schedules to open new eval/treatment slots.
• Cancels and reschedules appointments.
• Audits/manages patient attendance procedures/processes and notifies management of noncompliance.
• Reschedules patients when needed for provider call-ins, emergencies, or approved provider time off.
• Completes order transcribing for outside referrals.
• Manages contract/agency therapist schedules.
• Schedules/reschedules patients for new therapists or departing therapists.
• Blocks therapists’ schedules as needed per department policy.
• May cover Office Assistant duties as assigned at smaller clinic locations.
• May cover Rehab Tech duties as assigned at smaller clinic locations.

This list of duties and responsibilities is not intended to be all-inclusive and can be expanded to include other duties or responsibilities that management deems necessary.

• High school diploma or equivalent
• Previous computer experience
• Preferred six months of medical-related office experience