Technical Support​/SCCM Engineer

# Technical Support/SCCM Engineer Apply
** Job#: 3045536
***
* Job Description:

** Everforth Apex Systems is seeking a Technical Support/SCCM Engineer to support a local client in Richmond, Virginia.
** Job Description
** This position supports engineering, deploying, securing, and administering Windows 11 endpoints across an 8,000+ device environment using SCCM, automation, and modern endpoint management frameworks. The role collaborates closely with senior engineering staff to deliver secure, reliable, and efficient workstation services statewide.
** Responsibilities
* ** Contribute to the deployment, maintenance, and troubleshooting of IT devices across an enterprise network, supporting IT modernization efforts
* Create and update enterprise desktop images, including non-standard workstation images for standalone systems
* Perform frequent security updates and deliveries of enterprise desktop images
* Diagnose and recommend solutions for security or functionality issues in desktop images
* Maintain and secure all enterprise endpoints, ensuring compliance with security standards and functionality requirements
* Identify, log, and track user-reported issues, such as software conflicts and hardware device malfunctions, through the IT incident ticketing system
* Resolve Tier III technical support tickets escalated to the Desktop Engineering team, escalating further if required
* Assist technical staff with software installation, peripheral setup, and basic troubleshooting
* Analyze deployment failures, identify problematic trends, and recommend corrective actions to enhance operational efficiency
* Ensure timely restoration, maintenance, and replacement of IT equipment, including laptops, tablets, and workstations
* Recommend and implement technologies, processes, and knowledge management tools to enhance desktop engineering effectiveness
* Maintain and update documentation on desktop system/network configurations, software inventory, and automation trends
** Minimum qualifications
*** 2+ years of proven work experience in a similar role.
* Bachelor’s degree in computer science or information technology.
* Microsoft Certified Solutions Expert (MCSE) or equivalent certification.
* 5+ years of proven work experience in a similar role may be considered in lieu of degree or certification.
* Proven experience in complex troubleshooting with an emphasis on Microsoft Operating and Windows software applications, as well as an advanced knowledge of the Windows registry.
* Knowledge of Active Directory, GPO, Entra  models, and identity-based management.
* Proven working knowledge of scripting including batch, Power Shell, and Visual Basic. An aptitude for streamlining processes through scripting and light programming to increase productivity and minimize errors.
* Strong analytical, troubleshooting, communication, and documentation skills.
** Preferred qualifications*
* • 3–5+ years of professional experience in Windows endpoint engineering and administration.
• Experience administering Bit Locker, MBAM, and related encryption recovery processes.  
* Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package.

Our commitment to excellence is reflected in many awards, including Clearly Rateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
** Everforth Apex uses a virtual recruiter as part of the application process. Click  here for more details. By applying for this job,…