Clinic Support Specialist: Admin, Scheduling & EMR Expert

Benefits:

• 401(k)
• Employee discounts
• Health insurance

Clinic Support Specialist (CSS)

Provide administrative support to Speech-Language Pathology (SLP)/Occupational Therapy (OT)/ Physical Therapy (PT)/Leadership and Administrative Staff

Position Duties include but are not limited to:

Scheduling

· Coordinates scheduling of client appointments; maintains client availability and attendance record

· Coordinates incoming evaluations by securing all needed information prior to appointment taking place

· Notifies appropriate therapist of any client cancellations; rescheduling cancelled appointments to positively impact center productivity

· Assist with coordinating meetings for staff, parents, and administration, as well as planning center events

Communications and Paperwork

· Manages new client paperwork

· Obtain and maintain prescriptions and referrals from doctor’s offices and Supports Coordinators

· Obtain and update paperwork and documentation for all clients

· Provide timely, professional communication via phone, email, text with clients, parents, and staff

· Processes, sorts and routes incoming/outgoing mail, email and faxes

· Responsible for inputting data, uploading/sending documents and tracking information in Electronic Medical Records (EMR) System.

· Perform frequent audits of data to ensure accurate input in to EMR

Billing/Authorizations

· Secure/maintain authorizations of services by communicating with Case Managers and/or insurance companies

· Accepting payments & inputting information into the EMR system

· Work closely with Billing Department to ensure all services have appropriate authorization

Client Service/Clinic Support

• Greets all incoming guests in a professional manner
• Answers door quickly and efficiently
• Follow Health and Wellness guidelines/completes screenings of all clients before retrieving client from parent
• Fosters positive relationships with clients, families, and employees
• Assists clinic as needed with parents late for pick-up, i.e., staying with the client and calling family members
• Monitors inventory, checks in deliveries, and confirms correct distribution of orders
• Performs other administrative duties as assigned including but not limited to filing, sorting, updating records, data entry and competitive research.
• Maintains a safe and clean environment by organizing and sanitizing equipment following all safety standards
• Assists therapists with therapy related activities including preparation of materials, cleaning, client and parent support as instructed.
• Other tasks as assigned by the Regional Operations Manager, Administrative Office and/or SLP, OT, PT staff

Reports to: Regional Operations Manager

Qualifications:

· Preferred 1-3 years of relevant experience, i.e.: office management, experience with children, &/or children with disabilities

· Outstanding organizational skills

· Ability to work with children, parents and/or people with disabilities helpful

· Ability to manage time effectively and prioritize tasks appropriately with strong attention to detail

· Excellent communication and interpersonal skills

· Committed to providing exceptional customer service

· Quick study and eager to learn

· Demonstrate a self-initiative spirit

· Proficient computer skills and able to operate general office equipment (printer, fax etc.) required

· CPR certification required

· Proficiency in Microsoft Office 365 required

· Preferred Experience with Raintree EMR or similar programs