Team Administrator; Association Management

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Full Time Richmond, VA, US

24 days ago Requisition

Salary Range: $45,000.00 To $52,000.00 Annually

Team Administrator (Association Management)

The Team Administrator will work with a team of skilled managers to respond to homeowner inquiries, answer calls and return voicemails, process invoices daily, assist managers with compliance inspections, process modification review requests, process notices, and other duties as needed to support the managers. Team Administrators are expected to provide excellent customer service to the Boards of Directors, homeowners, and contractors serving the Association.

• Answer the general phone line to aid all owners in their inquiries
• Review and process invoices to manager’s queue
• Update Homewise templates, questionnaires, documents, and process resale packages for manager approval
• Send AMR notices to owner to include approval or denial
• Order trash cans for developing Associations on your team
• Return owner calls or emails for common questions
• Update websites for Associations on your team
• Assist with managers on your team in conducting compliance inspections
• Process compliance violation notices for managers on your team
• Process late letters with direction from the Accounting Department
• Run monthly reports for team managers for work order statuses
• Assist team managers with year-end mailers and folder creation
• Assist team managers with special projects as needed
• Other clerical duties may be assigned that are not mentioned above

• Order trash cans for developing Associations on your team
• Create welcome letters for new Associations on your team
• Assist with managers on your team in conducting compliance inspections
• Process compliance violation notices for managers on your team
• Run monthly reports for team managers for work order statuses

• Must have a strong background in customer service with excellent written and verbal communication skills.
• A college degree is preferred. A high school diploma is required.
• A Driver’s license is required.
• Maintain full working knowledge of all operating policies and procedures.
• Maintain full working knowledge of Microsoft Office products and all 3rd party software used to manage Association.

Job Type: Full-time

• 401(k)
• Health insurance
• Life insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Office Administration: 2 years (Required)
• Association Administration Preferred

Ability to Commute Daily:

Ability to Relocate:

• Richmond, VA 23226 (Required):
  Relocate before starting work (Required)