Coordinator, Assignments & Operations

Title: Coordinator, Housing Assignments & Operations

Position Type: Fulltime Staff

Search Type: External - minimum 7 days

Department: 77R100 - Student Life Auxiliaries

Division: 5R0000 - Student Success, Engage & Oppor

Position Location: Richmond Campus

Driver Classification: Golf Cart Driver

FLSA: Exempt

Schedule Type:Full Time (37.5 hrs per week or more)

Hours Per Week:

Additional Schedule Details: Some nights and weekends required. Coordinators serve in an on-call rotation for campus.

Posted Salary Grade: Exempt - G21

Retirement: KTRS

Contact Person:

The Coordinator, Housing Assignments & Operations is responsible for coordinating the University's housing assignment processes and supporting the effective management of residential occupancy. This position oversees critical administrative functions including room assignments, billing, room changes, contract exemptions, accommodations, and re-contracting. Serves as the operational bridge between administrative systems, and front-facing student communications.
Additionally, this position assists with critical software and hardware integrations across key university platforms, including Star Rez, Banner, and Slate. Leading strategic planning, data assessments, assisting with front-line customer engagement strategies, coordinating continuous student outreach, and participating in on-call rotation to address urgent operational issues to ensure seamless campus living experiences during academic terms, housing transitions, and summer camps.
The Coordinator, Housing Assignments & Operations provides exceptional customer service to students, families, faculty, staff, and campus partners. Working collaboratively with Housing & Residence Life staff and campus departments, this position exercises independent judgment in applying university policies and procedures to facilitate efficient housing assignment processes and deliver a seamless residential experience.

Education: Bachelor's degree required.

• Bachelor’s degree in business management, Public Administration, or related field required
• Master's preferred.

Experience: One year of experience in administration, college student housing, or other applicable fields. Experience in working with various Microsoft Office products, Banner, and Star Rez preferred.

Preferred Qualifications:

• 45% - Administrative Operations
  • Coordinate housing administration in Star Rez, including housing applications, room assignments, room changes, contract renewals, accommodations, forms, and cancellations/exemptions for the general student population and special housing populations, including Athletics, Greek Life, Living-Learning Communities (LLCs), student staff, and other programmatic communities.
  • Oversee and coordinate housing-related billing processes associated with assignments, break housing, summer housing, camps, conferences, and facility-related charges by ensuring accurate information is maintained in Star Rez, Banner, and other applicable systems.
  • Prepare and maintain operational housing reports, ensuring the accuracy and synchronization of data across Star Rez, Banner, Slate, and other university systems to support occupancy management, demographic reporting, and billing.
  • Support the administration and ongoing functionality of Star Rez and assist with system integrations involving Banner, Slate, bursar systems, access control, and automated communication platforms. Identify issues and collaborate with campus partners and vendors to resolve system and data concerns.
  • Lead administrative and logistical preparations for summer housing, camps, conferences, and other special housing programs.
  • Assist departmental leadership in maintaining Star Rez standard operating procedures (SOPs), workflows, and process documentation, and provide training and support to Housing & Residence Life staff on system processes, housing assignment procedures, customer service expectations, and administrative workflows to promote consistent and efficient operations.
  
  - (Essential)
• 25% - Student Communication & Customer Service
  • Manage and coordinate all student and family housing communications…