Consumer Product Operations Specialist

The Consumer Product Operations Specialist

Base Pay Range: $62,000 - $75,000

• Serve as the primary onboarding guide for dealership partners during the transition from legacy systems to the new e‑commerce suite.
• Navigate and manage stakeholder relationships within dealerships and dealer groups to maintain alignment and momentum.
• Provide strategic consulting to dealerships and OEM partners, ensuring their operational approach aligns with long‑term business goals.
• Coordinate communication between internal technical teams, field sales representatives, and external stakeholders to meet project milestones.
• Translate complex technical requirements into clear, “plain‑English” instructions for non‑technical personnel.
• Execute end‑to‑end technical setup for e‑commerce websites, including domain management, DNS configuration, and visual quality assurance.
• Assist with and audit platform plumbing, inventory file ingestion, and complex pricing logic to guarantee data accuracy.
• Manage the setup and testing of merchant accounts and payment processors (e.g., Stripe, Braintree) to ensure secure transaction flows.
• Configure and validate third‑party integrations such as service scheduling tools for a unified consumer experience.
• Act as the primary authority for troubleshooting, identifying process gaps, and handling high‑stakes complaints.
• Build and deploy consumer‑facing promotions and pricing rules within the CMS with rigorous pre‑release testing.
• Maintain a high volume of concurrent implementations, balancing priorities and strict go‑live deadlines.

• 2+ years of relevant experience in client‑facing technical project management, digital agency operations, or e‑commerce onboarding.
• Bachelor’s degree preferred; relevant professional experience considered in lieu of a degree.
• Proven stakeholder relationship management, including navigating diverse client personalities.
• Industry experience in automotive, dealership, digital agency, or e‑commerce sectors.
• Basic understanding of web architecture and systems.
• Experience navigating organizational change or platform migrations in a fast‑paced environment.

• Translate complex technical requirements into actionable instructions for partners and internal stakeholders.
• Manage high‑volume, concurrent implementations while balancing competing priorities.
• Identify and mitigate project risks related to technical configuration errors or platform transitions.
• Understand and manage relationships between domain management, DNS configuration, and data integrations.
• Provide a white‑glove experience as a primary project consultant.
• Exceptional attention to detail in configuring and testing financial workflows, payment processors, and pricing logic.
• Adapt quickly to organizational change and platform migrations in an asynchronous, remote environment.

• Primary work performed remotely; may require early mornings, evenings, or weekends.
• Travel less than 10% as needed.

Paid time off, medical, dental, vision, and 401(k) match (50% on the dollar up to 7% of employee contribution). Commission, bonus, or profit sharing may also be included.

Dealer Tire is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities.
* ADA Disclosure:
Any candidate who feels that they may need an accommodation to complete this application, or any portion of the same, based on the impact of a disability should contact Dealer Tire’s Human Resources Department to discuss your specific needs.