Guest Services Representative
Listed on 2026-02-22
-
Customer Service/HelpDesk
Bilingual -
Healthcare
Summary
The Guest Services position has the responsibility to assist and/or direct patients/visitors entering the facility and to provide information to walk‑up visitors/patients in a courteous and professional manner. Assist and escort patients in wheelchairs. Assist with PBX/Switchboard duties as assigned.
Job DescriptionJob Title:
Guest Services Representative I
Full Time 1st Shift - 40 hours per week.
Job SummaryThe Guest Services position has the responsibility to assist and/or direct patients/visitors entering the facility and to provide information to walk‑up visitors/patients in a courteous and professional manner. Assist and escort patients in wheelchairs. Assist with PBX/Switchboard duties as assigned. Must be able to recognize signs of potential issues within patients and/or family members.
Responsibilities- Answer switchboard and information desk telephones in a professional and courteous manner and accurately connecting the caller with either the extension or information they need.
- Greet visitors in a professional and courteous manner.
- Consistently ensure positive customer interactions
- Manages difficult or emotional individual situations
- Responds promptly to individual needs
- Responds to requests for service and assistance
- Fulfills commitments to individuals
- High school diploma or equivalent
- One year customer service experience
- Comfortable using common computer applications
Full-Time 32 weekly hours (0.8 FTE) - 40 weekly hours (1.0 FTE)
- Health, Vision, Dental and Pet Insurance
- Life Insurance
- Short Term and Long-Term Disability and Life Insurance
- Identity Theft Protection
- Tuition Reimbursement up to $6,000 annually
- Company paid Maternity and Paternity Leave
- 5 days of Paid Time Off available upon hire
- Bereavement Leave (includes pets)
- PTO Sell Back Program
- Compassionate Leave Sharing Program (PTO Donation)
- Employee Support Fund, for employees in need of emergency financial support
- Retirement with Company Match
Baptist Health is an Equal Employment Opportunity employer.
#J-18808-Ljbffr(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).