IT Help Desk

Job Title: Help Desk

Duration: 6 months

Location: Louisville, KY

Pay Range: $20-$22 hourly on W2

Candidate alignment:

Day Shift: 8am-5pm EST or 10am-7pm. Open to both.

Top Priority: Customer service skills.

• Basic hardware / computer knowledge
• Will train on internal systems

• First 4-6 weeks onsite for training. After completion, remote. Must be local to Louisville, KY.

• Analyze and resolve hardware, software, and operational issues within our service level agreements.
• Maintain a basic understanding of operational procedures.
• Log all incidents into an Incident Management System with clear, concise language.
• Work in an efficient/fast-paced environment to meet or exceed team and individual service targets.
• Achieve an on target or above rating on quality, service, and productivity metrics.
• Follow proper escalation path when necessary to resolve issues.
• Work a flexible schedule that may include days, nights, and weekends to meet support and staffing needs.
• Provide stellar customer service to our customers, treating every call with respect and positive energy.
• Collaborate with other Service Desk analysts to troubleshoot and resolve complex issues.
• Participate in all individual and group training initiatives.

• Some college preferred.
• Good organizational, oral/written communication, and problem‑solving skills.
• Good understanding of computer concepts (PC Fundamentals/Operating Systems).
• Ability to type 40 words per minute.
• Minimum of 1 year previous help desk/call center experience desired.
• Spanish fluency desired.
• Basic understanding of restaurant operations desired.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.