Customer Service Specialist

Customer Service Specialist

Posting Number: S14577P | Department:
Auxiliary Parking Administration |

Employment Type:

Employee |

Work Schedule:

40-hour week (typical 8 AM–5 PM Monday–Friday; may include evenings and weekends).

Advertised Salary: $34,500 – $37,951 per year.

High school diploma or equivalent.

This incumbent is responsible for providing customer service support for all Auxiliary Services Units to ensure customer satisfaction throughout the Division. The Customer Service Specialist guides customers through system processes and software applications and provides feedback on both known/unknown and unresolved issues that directly affect the customer service experience. This individual provides continuous feedback to management teams of individual units to assist with process improvements that benefit customer satisfaction.

Daily tasks will vary depending on customer demands, such as appeals, departmental orders, emails, frontline customer service, permit sales, internal reporting, and base dispatch. The primary focus will be on the customer experience with the purchasing of goods and services provided by Auxiliary Services.

• In-depth knowledge and experience of computers/data entry and working knowledge of Microsoft systems.
• Attention to detail, good written and oral communication skills, and interpersonal skills to ensure exemplary customer service.
• Ability to act calmly and take action in dynamic situations.
• Experience utilizing Touch Net, FLEX, Team Dynamix, and data analysis software such as Qlik.

• Lift up to 25 pounds.
• Stand or sit for many hours.

• Resolve customer issues and find solutions or alternatives in a timely manner.
• Work as frontline cashier.
• Assist Customer Relations customers with inquiries.
• Process departmental orders.
• Process appeal results.

Percentage of time: 50%

• Answer switchboard – 5 lines.
• Answer and/or assign all tickets via Team Dynamix.
• Screen and distribute incoming correspondence.
• Prepare letters, reports, and records as assigned.

Percentage of time: 40%

• Participate in department and campus-wide activities associated with the duties and responsibilities of the position.

Percentage of time: 10%

Athens Area.

The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status.