Consumer Service Representative

Open the Door to Your Future with Clopay Corporation & Cornell Cookson

Clopay Corporation is North America's largest residential and commercial garage door manufacturer, innovating safety and design solutions for homes and businesses.

Headquartered in Mason, Ohio, with manufacturing facilities in Troy, Ohio, Mountaintop, Pennsylvania, and Goodyear, Arizona, Clopay is a wholly-owned subsidiary of Griffon Corporation, supporting thousands of retail locations across North America.

We are currently hiring a Consumer Services Representative at our Troy, Ohio location. Hours are Monday through Friday 9:00 AM to 6:00 PM.

In this position, the successful candidate will perform the following job responsibilities:

• Edit, analyze, interpret, and service customer inquiries, correspondence, and telephone calls ranging from pre-purchase questions, product comparisons, how-to-measure information, literature requests, and warranty issues, and work within the I store.
• Generates and mails programmed consumer response letters, processes warranty registration cards, rebate processing, live chat, and webpage email responses.
• Follow up complaints, which may require replacements, factory servicing, or other adjustments to ensure customers’ satisfaction within established policies.
• Investigate and expedite product (service) warranty claims and complaints following marketing policies.
• Maintain references and files incidental to the process.
• Keep the company informed on warranty and marketing policies, along with trends in product defects, parts shortages, damages, and other related issues.
• Position is logged into the ACD system at all times to ensure a 94% call answer rate.

• Unrivaled Scale:
  Work for a market leader with a massive manufacturing footprint and a reputation for excellence spanning nearly two centuries.
• Culture of "What's Next":
  We invest heavily in automation, sustainable materials, and smart-home integration to stay ahead of the curve.
• Commitment to People:
  As a Griffon Corporation company, we provide the stability of a large organization with the tight-knit, collaborative feel of a specialized craft team.
• Legacy of Expertise:
  Join our Pioneer Club - a group of over 440 employees who have been with us for 20 years or more. We offer the stability of a market leader and a place where you can truly grow a lifelong career.
• Commitment to Innovation:
  We aren't just keeping up with industry trends; we're setting them. Whether it's our exclusive WINDCODE technology or our award-winning designs, we provide the tools for you to do your best work.
• Community Focused:
  Our success is linked to the well-being of our neighbors and communities. Through our partnership with Habitat for Humanity, Clopay employees help provide homes and security to families in the communities where we live and work.

Equal Opportunity Employer