Business Services Specialist

Department: Admissions and Enrollment Services

Location: Eastern Campus

Reports To: Associate Director, Admissions and Enrollment Services

Recruitment Type: External/Internal

Requisition : req
6849

Employment Type: Full-Time Support Staff

Union Position: Union

Work Schedule: Standard College

Hours:

M-F, 8:30 AM - 5:00 PM. Occasional nights and weekends during peak enrollment times

Number of Openings: 1

Compiles and verifies credit card, cash and check data and records charges and payments to the College. Provides customer service and assistance to students and the public related to business matters.

• Reviews student related Financial Aid, Enrollment Center and Student Accounting screens and processes necessary corrections/adjustments on the Banner student information system.
• Distributes and collects customer surveys and participates in departmental customer care initiatives.
• Interacts effectively with other departments within the College regarding student accounts, installment plans, financial aid matters and the reconciliation of various departmental deposits made at the Enrollment Center.
• Accepts vehicle registrations and parking permit fees and sells visitor parking and RTA bus passes.
• Loads the parking visitor pay stations and My Tri-C Card cash loading stations.
• Issues the My Tri-C Card IDs and processes payments and charges.
• Assists with inquiries for information and makes the appropriate referrals.
• Troubleshoots customer issues and provides follow-up in a timely manner.
• Processes student account and miscellaneous transactions, including payments and charges, reconciliation of student accounts and balances cash drawer.
• Performs the various functions related to the petty cash fund, such as disbursements, reimbursements, counts, control and reporting.
• Reconciles bank deposits of cash, checks, and credit card amounts, logs, verifies accuracy of information, tracks missing deposits, and prepares related reports.
• Processes various payment transactions including Library Fines, Massage therapy fees, and Parking Fines.
• Audits travel expense vouchers and provides reimbursements.
• Processes and maintains information relating to past due student accounts for the College, Ohio Attorney General, and collection agencies.
• Assists management in training new employees.
• Files documents and reports.
• Requests and distributes travel checks for athletic teams.
• Validates and releases funds to money courier.
• May daily count parking revenue money.
• Maintains security of the Enrollment Center.
• Adheres to all Enrollment Center policies and procedures and effectively communicates with Enrollment Center Director on policy and procedural issues.
• Maintains a high level of professionalism and energy.
• Anticipates and meets all customer needs accurately, professionally, and with a commitment to customer satisfaction.
• Performs other related duties as assigned.

• Associate’s Degree.
• Two (2) years of equivalent full‑time experience in a cash handling and reconciliation position in the banking or financial services industry and/or college/university financial environment.
• Experience with an online computer‑based financial system.
• Must be able to use the Banner student information system and imaging and indexing equipment and software.
• Ability to exercise good judgment and discretion in the performance of regular work.
• Excellent written, verbal and interpersonal communication skills.
• Ability to perform bank reconciliation, prepare bank deposits and perform petty cash functions.
• Excellent customer service skills and proven ability to develop and sustain productive customer relationships.
• Ability to be professional in interactions with internal and external customers at all times in person and over the phone.
• Ability to perform detailed work with a high degree of accuracy and attention to detail.
• Ability to handle multiple tasks and effectively prioritize work.
• Sensitivity to appropriately respond to the needs of the community.

• Bachelor’s degree in Accounting or Business Administration.
• Knowledge and experience with Banner student information system.
• Must be able to use imaging and indexing equipment and software.
• Experience…