Specialist, Student Accounting

Specialist, Student Accounting

Eastern Kentucky University

The Student Accounting Specialist supports the Financial Affairs division by managing third‑party account invoicing, account maintenance, and related customer service functions. This role ensures accurate and timely processing of student account transactions involving external agencies and organizations. The Specialist serves as the primary contact for university constituents, students, parents, and third‑party partners, delivering exceptional customer service.

In addition to the primary duties, the Specialist serves as an additional resource for general office inquiries, including phone calls, online chats, and email inquiries, ensuring consistent service coverage within the Student Accounting Services team. The Specialist provides clear guidance, resolves account‑related questions while promoting a positive and professional service experience.

• 40% – Processes invoices for third‑party partners, conducts account audits, manages the application of payments and adjustments to student and third‑party accounts, consistently delivering excellent customer service to all involved parties.
• 35% – Responds to incoming phone calls, chats, and emails regarding general office and student account inquiries while providing excellent customer service.
• 20% – Manages multiple recurring tasks, ranging from responding to bankruptcy notices to assessing miscellaneous account charges.
• 5% – Supports overall office operations by completing additional duties and special projects as assigned.

• Bachelor's degree required.
• Two years of related work experience required, preferably in higher education and customer service.

Strong critical thinking and decision‑making skills are essential for interpreting and applying state and federal regulations, as well as for adhering to internal policies and procedures that protect university assets. The ability to establish priorities and manage timelines is also crucial for success in this position.

Eastern Kentucky University is an Equal Opportunity employer and educational institution and does not discriminate on the basis of age (40 and over), race, color, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, ethnicity, disability, national origin, veteran status, or genetic information in the admission to, or participation in, any educational program or activity (e.g., athletics, academics and housing) which it conducts or any employment policy or practice.