Customer Service Representative Job Richmond area,Kentucky USA,Customer Service/HelpDesk

Job Purpose

Responsible for providing customer service by taking and placing orders. Scheduling production and shipments to meet customer demand.

Essential Duties and Responsibilities

This is a B shift role 3:00pm- 11:30pm

Demonstrate a consistently positive, cooperative, self-motivated, courteous and professional attitude and demeanor.
Regular in person attendance with on time arrival as scheduled. Punctuality and dependability are a job requirement.
Confer with customers to determine parts and or services required. Provide customers accurate information about unit prices, shipping dates, anticipated delays and other requested information.
Ability to accurately enter data using electronic, paper, and other means to record information.
Processes orders in the scheduled time.
Verifies pricing and enters data into computer.
Participate in annual Physical Inventory.
Participate on improvement teams and/or committees
Maintain files for easy access and meet all regulations.
Prepare/maintain international shipment paperwork.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Qualifications:

A high school diploma and two years of customer service experience are required.

Preferred Qualifications
: A four year business degree and two years of customer service experience in a high volume manufacturing based customer service facility.

COMPETENCIES:

Possess excellent written and verbal communication skills;

Proficient computer skills in use of standard office software. Demonstrated ability to learn industry specific software and ability to create spreadsheets for analysis and tracking of various information. Negotiation skills a must for conflict resolution.

Ability to interpret customer requests and relate to specific parts.

Demonstrated planning and organizing, skills. Proven record of controlling parallel and multiple tasks and projects.

Must be creative, have excellent analytical skills, possess high personal performance standards and be comfortable operating in a fast paced environment.

Ability to verbally communicate with customers telephonically using standard business English and acceptable grammar.

Mathematical

Skills:

Understand and perform business mathematical concepts such as addition, subtraction, ratios, discounts, multipliers, and data interpretation. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations with some standardization. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer

Skills:

Proficient in the use of business software and computer hardware. Experience in utilizing different software applications.

General

Job Requirements

This position will work in an office setting, expect minimal physical demands.
Must be able to frequently bend; twist; reach; stoop; kneel or crouch.

Ener Sys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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