Customer Service Specialist - GreenUp West Palm

Based in Orlando, Florida, Massey Services is one of the nation’s largest and most respected service companies, with a history of providing quality service for over three decades. Celebrating consecutive years of profitable growth since 1985, Massey Services and its subsidiary organizations employ more than 2,800 team members and operate over 2,400 vehicles that provide Residential and Commercial Pest Prevention, Termite Protection, Landscape, and Irrigation Services to hundreds of thousands of customers throughout the southeastern United States.

Compensation: $16.00 - $18.00 per hour. Benefits include Medical & Dental, 401(k) retirement plan, paid vacations, sick days, holidays, tuition reimbursement, direct deposit, short and long‑term disability, and more.

Answer incoming customer calls in a courteous and professional manner; resolve customer inquiries, requests, billing questions, and scheduling service; and welcome prospective new customers interested in learning about our services. Additionally, make a high volume of outbound calls to ensure customer satisfaction, confirm service appointments, and collect overdue payments. Other responsibilities may include daily reporting; updating customer account information; accounts payable;

human resource paperwork; payroll processing; and related tasks.

• High School Diploma or GED at a minimum
• Previous experience with customer service on the phone
• Strong problem‑solving skills
• Excellent computer, typing, and 10‑key skills
• Time‑management talent and a sense of urgency
• Background checks will be completed on all candidates considered for hire

Massey Services is an Equal Opportunity Employer and Drug‑Free Workplace. Massey Services is one of the nation’s largest and most respected service companies, with a history of providing quality service for four decades. Celebrating consecutive years of profitable growth since 1985, Massey Services and its subsidiary organizations employ more than 2,800 team members and operate over 2,400 vehicles that provide Residential and Commercial Pest Prevention, Termite Protection, Landscape, and Irrigation Services to over 800,000 customers from more than 190 service centers throughout Florida, Georgia, Louisiana, Texas, South Carolina, North Carolina, Virginia, Tennessee, Alabama, and Oklahoma.

If you are looking for a career and want to work for a GREAT COMPANY, we would love to speak with you! Please email your resume today.