Senior Client Service Specialist, Commercial Card

Responsibilities

• Support card program inquiries from clients, internal teams, and vendor partners.
• Perform account maintenance with attention to accuracy and achievement within Service-Level-Agreements (SLA).
• Assist with simultaneous product integration projects that may include a client training aspect.
• Effectively resolve client escalations determining root cause and reporting issues to manager to prevent future issues.
• Provide process improvement guidance to enhance efficiencies to leadership.
• Facilitate website portal training and customization options/needs.
• Safe handling and security of sensitive client data.

• Minimum Five years in financial services or banking, or fintech experience
• Minimum of 1 year experience relationship management
• Minimum 2 year customer service or customer facing experience
• Commercial card platform or product experience (preferred)
• Product management or product support (preferred)
• Vendor Management experience (preferred)
• Issuer Processing Systems (such as TYSYS, FISERV, DXC) (preferred)
• Financial or fintech industry experience, including work with technical details or requirements such as API knowledge, ERP, and CRM Transmission and File Feed development and management (preferred)
• Experience in client escalation management