Customer Care Specialist
Job in
Richmond, Madison County, Kentucky, 40476, USA
Listed on 2026-07-13
Listing for:
Jobtailor
Full Time
position Listed on 2026-07-13
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support, Call Center / Support
Job Description & How to Apply Below
Job Responsibilities
- Assist members/beneficiaries or providers with routine service inquiries
- Resolve member/beneficiaries or provider routine service inquiries
- Ensure all HIPAA, State and/or Federal requirements/regulations are always adhered to
- Research, follow up, and resolve all open/pending issues in a timely manner
- Build and strengthen member or provider relationships by providing quality customer service
- Maintain complete and accurate documentation of all of telephone and written communications
- High School Diploma or equivalent is required
- Two (2) years customer service experience is preferred
- Customer Service experience in a call center is preferred
- Computer proficiency with knowledge and experience in a Windows environment
- Typing speed of 35 words per minute (WPM)
- customer service
- documentation
- typing speed 35 WPM
- relationship building
- problem solving
- communication
- timeliness
- quality service
- High School Diploma
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