Call Center Representative

Call Center Office Representative

Creating a fresh solution to bath remodeling,
Tubbs by Grubbs/ Bath Planet of Louisiana offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs.

• Reliable & dependable work habits
• Excellent time management & interpersonal skills
• Energy & enthusiasm with a positive attitude
• Ability to multitask and prioritize daily workload
• High level verbal & written communication skills
• Friendly, conversational, engaging phone presence
• Basic knowledge & experience with CRM systems is preferred
• General knowledge of construction is a plus
• Self-motivator with an efficient work ethic
• Experience with bookkeeping preferred
• Willingness to learn Job duties to include, but not limited to:
  Data entry Scheduling and confirming appointments
• Answering inbound calls & making outbound calls
• Responsible for coordinating and completion of administrative tasks
• Ordering of materials
• Assist with aspects of client interaction: answering phones & emails, showroom visits, product knowledge & integration, etc.
• Handles the scheduling of leads, service calls, installations, and client appointments
• Ensures lead and client information is monitored and up to date in the Company’s CRM system
• Daily support of on site Management
• Processing and follow up phone calls for collecting balances upon completion of projects
• Processing payments and finance applications
• Occasionally participate with local shows and events