Field Support Representative, Customer Success

• Visit clients onsite across Ohio and support members in navigating their Sidecar Health plans
• Act as in-person support for client groups and members after enrollment and during escalated periods
• Assist Account Management in identifying and establishing relationships with key individuals and HR departments at client groups
• Answer calls and respond to web chats and emails in a traditional member care capacity
• Provide timely and positive customer service
• Build rapport and maintain positive relationships with existing members to understand their needs and ensure a memorable member experience

• Must reside in Columbus or Toledo, Ohio area for consideration
• Access to reliable personal transportation
• Willingness and ability to drive across Ohio as necessary to service groups and members on-location
• Reliability, strong communication, and accountability enabling successful independent work
• Ability to problem-solve in real time
• Ability to teach members about Sidecar Health best practices
• Desire to grow and develop within the company
• Strong empathy and relationship skills
• Reliable transportation and willingness to drive up to several hours to visit groups in the field
• Open schedule availability
• Bilingual preferred
• Healthcare and/or insurance experience preferred

Demonstrates strong communication and relationship-building skills to effectively support clients and members in navigating their Sidecar Health plans. Possesses problem-solving abilities and a commitment to providing exceptional customer service in a healthcare or insurance context.

• Customer Service
• Relationship Building
• Problem-Solving
• Bilingual Communication
• Healthcare Experience

• Strong Communication
• Empathy
• Accountability
• Reliability

• Healthcare
• Insurance
• Member Care
• Client Support
• Onsite Support