Strategic Account Management
Job in
Richmond, Madison County, Kentucky, 40476, USA
Listed on 2026-09-10
Listing for:
Jobtailor
Full Time
position Listed on 2026-09-10
Job specializations:
-
Customer Service/HelpDesk
Office Administrator/ Coordinator, Customer Service Rep, Client Relationship Management
Job Description & How to Apply Below
- Set up all warranty jobs and validate warranty status prior to setup
- Review open warranty jobs daily
- Complete all documents needed for warranty claiming
- Complete the claiming process within 10 days of warranty completion
- Order parts for warranty jobs
- Own warranty calls with the warranty admin team and Area Managers
- Communicate with technicians regarding information needed for warranty
- Set up startup jobs the same day readiness notification is provided
- Provide technicians with all information needed for startup
- Set up the Abound connection case with the startup case
- Ensure the Abound connection case is set up and IPs are updated for technicians to complete the process
- Provide schedules to the Service Coordinator during S&O meetings related to startup and connections
- Manage Field Service customers and customer experience
- Lead operational changes and deliver solutions to customers in the Midwest region
- High School Diploma or GED
- 2+ years of working experience in customer service or service operations
- Excellent negotiation, communication, and interpersonal skills
- Strong written and verbal communication skills
- Ability to work independently and collaboratively in a fast-paced environment
- Knowledge of Service Bench
- Knowledge of Salesforce
- Knowledge of S4 / SAP
- EHS awareness
- Excellent customer relations skills
- Self-starter with a sense of time management
- Must live close to an office in Cleveland, OH;
Novi, MI;
Dayton/Cincinnati, OH;
Louisville, KY; or Pittsburgh, PA
Demonstrates expertise in warranty management, customer service operations, and effective communication with technicians and stakeholders. Proficient in utilizing Service Bench, Salesforce, and S4/SAP to enhance customer experience and operational efficiency.
Highest-signal resume keywords- Warranty Management
- Customer Service Operations
- Service Bench Knowledge
- Salesforce Knowledge
- S4/SAP Knowledge
- Excellent Negotiation Skills
- Strong Written Communication Skills
- Strong Verbal Communication Skills
- Interpersonal Skills
- Time Management
- High School Diploma
- GED
- Warranty Claims
- Field Service Management
- Customer Experience
- Operational Changes
- EHS Awareness
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