Customer Experience Team Lead
Listed on 2026-09-30
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Customer Service/HelpDesk
Customer Success Management, Client Relationship Management -
Management
Client Relationship Management
Helpware is seeking a Team Lead to oversee a group of Customer Service Representatives, acting as the Tier 2 escalation point and driving operational performance. You will coach staff, monitor metrics, and ensure compliance with company and client standards.
Ideal candidates have 2–4 years in customer service leadership, strong coaching skills, and proficiency with CRM and reporting tools. This full-time role is based in the US and focuses on delivering best-in-class CX.
The Customer Experience Team Lead role at Helpware is now open for applications in KY, United States.
Consider building your career as a Customer Experience Team Lead at Helpware.
The Customer Experience Team Lead position in the Management & Operations, Sales field is open for applications.
We have an opening for a Customer Experience Team Lead in KY, United States within Management & Operations, Sales.
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