Technical Trainer, Member Care

iFIT’s vision is to create the world’s most holistic health and fitness platform, integrating all elements of health – physical fitness, mental health, nutrition and active recovery – into a seamless interactive experience. We develop proprietary software that learns and adjusts to the habits of each person as it delivers immersive content that guides them on their own individual fitness journey.

We are currently seeking an ambitious pace-setter to join our team as a Technical Trainer hybrid in Logan, Utah.

iFIT is a global fitness technology company delivering connected fitness experiences to millions of members worldwide through industry-leading brands. We are looking for a high-impact Technical Trainer who has been under the hood of fitness equipment and can translate that hands‑on expertise into training that drives performance and quality across a global workforce. If you are a field‑experienced professional who moves fast, owns outcomes, and raises the bar in everything you do, we want to hear from you.

$65,000 – $75,000

• Build and sustain technical competency across a global workforce of field technicians, white glove installers, Member Care agents, and BPO partner trainers, measurably improving repair accuracy and first‑contact resolution rates.
• Translate complex technical knowledge into clear, practical, and standardized training content that enables learners at every level to perform their jobs with consistency and confidence.
• Own the full training lifecycle for assigned product lines and technical domains, from content creation and certification design through delivery, assessment, and continuous improvement.
• Serve as the primary technical subject matter expert bridging field repair experience and frontline execution, ensuring training programs remain grounded in real‑world repair realities.
• Drive training quality and operational performance across all delivery channels by maintaining rigorous certification standards, tracking outcomes, and applying data to continuously improve programs.

• Plan and deliver engaging technical training across multiple formats, including in‑person workshops, ride‑alongs, remote live sessions, and LMS‑based instruction for field technicians, white glove installers, Member Care agents, and BPO partner trainers.
• Train in‑field service technicians and installers on part replacement, root cause troubleshooting, and repair to manufacturer specifications for residential and commercial fitness equipment product lines.
• Deliver product and troubleshooting training to Member Care support agents, equipping them to accurately diagnose equipment issues, set correct member expectations, and guide resolution steps effectively.
• Partner with BPO partner trainers to train the trainer, building their capability to cascade technical knowledge to contact center agent populations globally and ensuring consistency of scripting and standards across all support channels.
• Create and maintain high‑quality technical training materials including repair guides, troubleshooting decision trees, part replacement documentation, LMS course content, assessment tools, and certification pathways.
• Apply hands‑on field repair experience to identify common and complex failure patterns across the product line, translating technical root causes including error codes, mechanical failures, software issues, and installation faults into clear, structured training content.
• Design and administer practical assessments and certification evaluations for technicians, installers, and support agents; track completion, knowledge assessment results, and field performance indicators to identify gaps and refine content.
• Conduct ride‑alongs and live observation sessions to validate real‑world application of training and provide direct in‑the‑moment coaching to technicians and installers in the field.
• Collaborate with the Training Manager to develop and continuously improve train‑the‑trainer programs, technical certification frameworks, and train‑the‑trainer materials for partner organizations.
• Leverage AI tools and content platforms to accelerate training…