Collections Representative

The anticipated salary range for this position is $16.75 - $17.25 hourly. The actual compensation offered may vary based on job related factors such as experience, skills, education and location.

The collections representative follows-up with insurance companies to resolve unpaid claims.

• Research any overdue account balance that is fully or partially unpaid and follow up by mail and/or phone to insurance carriers or customers on delinquent payments.
• Review unpaid and underpaid claims; resubmit or appeal as necessary.
• Verify payment information and adjustments.
• Coordinate collection activities for delinquent accounts by preparing information for external collection agencies or attorneys.
• Comply with the Fair Debt Collector Practices Act (FDCPA).
• Respond to customer inquiries regarding account status.
• Research customer accounts thoroughly and document appropriately.
• Resolve discrepancies and prepare adjustments and refunds as necessary.
• Ensure that all information regarding collection activity of accounts is entered accurately into the billing system.
• Bring recurring issues to the attention of the department supervisor.
• Initiate payments and resubmit bills as necessary.
• Pursue patient for payment obligations when insurance defaults as permitted by law or contractual relationships.
• Report to work punctually at assigned starting time and maintain reliable, consistent attendance.
• Perform other duties as required.

• N/A

• Education and/or Experience – High school diploma is required; one year of related experience is required.
• Certificates, Licenses, Registrations or Professional Designations – N/A
• Skills, Knowledge And Abilities – Business Acumen, Problem Solving/Analysis, Communication Proficiency, Personal Effectiveness/Credibility.
• Computer Skills – Basic skills in Word and Excel.
• Language Skills – English (reading, writing, verbal).
• Mathematical Skills – Basic level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data.
• Other Skills – None specified.

This is a stationary position that requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and the ability to adjust focus. It may require occasional lifting, carrying, walking, climbing, kneeling, bending/stooping, twisting, pulling/pushing, walking, bending, stooping, and reaching above the shoulder. Employees must be physically able to efficiently perform the essential functions of the position.

Reasonable accommodations will be provided to assist or enable qualified individuals with disabilities upon request.

Work is performed in an office setting with exposure to moderate noise.

Occasional travel as required.

The essential duties and responsibilities, physical requirements, and work environment described above are representative of those typically required for this position but may vary depending on staffing and business needs at specific locations.

• Medical, dental, and vision care coverage
• Paid time off plan
• 401(k) Plan
• Flexible Spending Accounts
• Basic life insurance
• Short- and long-term disability coverage
• Accident insurance
• Teammate Assistance Program
• Paid parental leave
• Domestic partner benefits
• Mental, physical, and financial well-being programs

Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.