Consumer Banker II; St Marys

Job Summary

The Consumer Banker works with existing FFB clients and prospects new clients to deepen relationships, booking business directly and referring to internal partners such as Mortgage, Wealth, Small Business Banker, Commercial, and Treasury Management. The role focuses on client engagement, maintaining accounts, and supporting retail strategy execution.

• Open and maintain client accounts; run a teller drawer as required.
• Support client engagement through active calling, conversations, and follow‑up.
• Partner with internal constituencies to deliver appropriate solutions.
• Ensure client follow‑up calls occur within proper time frames.
• Maintain operational and risk management standards.
• Assist clients in transactions via branch, drive‑thru, phone, and email.
• Model First Financial’s mission and values for peers.
• Adhere to all compliance and regulatory procedures.
• Collaborate with District Specialists to execute retail strategies and attract, retain, and grow core client relationships.
• Act as a trusted advisor using the First Client Conversation Model.
• Participate in site center huddles and meetings to support sales and service activities.
• Consistently meet or exceed sales, service, and referral goals.
• Provide digital assistance for clients using the bank’s online offerings.
• Stay informed on bank products, processes, and procedures.

• 3–4 years of client service experience in a retail environment.
• 3–4 years of sales and service experience with a track record of meeting or exceeding goals.
• High school diploma or GED required; associate’s or bachelor’s degree preferred.
• Strong knowledge of bank products and solid sales skills.
• Ability to serve a wide variety of client needs according to bank policy.
• Ability to lead teams as needed.
• Works under limited supervision, follows guidelines, and advises others using subject‑matter expertise.

• Occasionally lifts and carries up to 50lb.
• Frequently lifts and carries up to 10lb.
• Frequently sits, stands, walks, and drives.

The associate is responsible for meeting all compliance requirements imposed by state and federal law and all related First Financial Bank policies, including Bank Secrecy Act, Anti‑Money Laundering, OFAC, and Suspicious Activity reporting.

$18.00/hr – $20.67/hr

Relevant and thoughtful benefits to support holistic wellbeing. All roles are incentive eligible except Co‑Op, Intern, or Student positions.

We do not discriminate based on age, race, color, religion, national origin, sex, marital status, pregnancy, gender identity, disability, sexual orientation, genetic information, veteran/military service, or any other protected characteristic. We are an E‑Verify Employer.