Personal Banker -Shreve Banking Center

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Full Time Shreve, OH, US

2 days ago Requisition

The Commercial & Savings Bank (CSB)
has been an independent community bank for 145 years, with 17 locations across Holmes, Medina, Stark, Tuscarawas, and Wayne counties.
CSB is recognized as a top employer in our region as a nine-year winner of the North Coast 99 award (www.northcoast
99.org), which recognizes the 99 best employers for top talent in Northeast Ohio.
This full-time position is located on-site at our Shreve Banking Center, located in Shreve, Ohio. In addition to a competitive base wage, CSB offers a wide variety of employee benefits listed below.

Summary:This individual provides exceptional service to our customers and prospects, opens new accounts, processes loan activity, grows customer portfolios and strengthens community relations with the Banking Center.
Essential Functions: Essential duties and responsibilities include the following; however, other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Serve our customers in a professional and caring manner
  • Adhere to CSB Customer Service & Retail Ready! Standards
  • Follow CSB professional standards of dress and conduct
  • Build rapport with customers by asking quality questions to help meet their needs
  • Demonstrates a commitment to CSB’s vision, mission, and core values and seeks to align one’s behavior in such a way that gives these foundational principles the best chance at becoming a reality.
• Project a positive image of CSB
  • Promote CSB by participating in community activities
  • Represent CSB through professional and courteous conduct
• Execute service & sales initiatives to support growth in customer portfolios
  • Utilize relationship banking principles during customer interaction
  • Understand and have the ability to explain the features and benefits of all banking products and services
  • Engage customers and prospects to gain an understanding of their individual banking needs and provide those services as determined
  • Establish new deposit accounts according to Retail Services Handbook guidelines
  • Guide and educate customers in setting up and maintaining all electronic banking services including online, mobile, and text banking
  • Track new and closed accounts monthly and report findings to Banking Center Manager
  • Review the deposit account tickler and correct outstanding items
  • Process account maintenance as requested by customers following established procedures as outlined in the Retail Services Handbook
  • Complete new account customer engagement reviews and phone calls
  • Develop relationships with CSB business partners including lenders, cash management, trust & brokerage officers
  • Contact customers, businesses, and community and civic organizations to promote goodwill and generate new business
• In the absence of a CSR or Lead CSR, operate the teller line within CSB established guidelines for providing excellent customer service and maintaining a productive work space
  • Complete customer transactions as outlined in the Retail Services Handbook while adhering to Bank-wide Policies and Procedures
  • Maintain cash drawer within acceptable limits as outlined in Bank-wide Policies and Procedures
  • Balance cash drawer at end of every banking day
  • Assist customers in accessing safe deposit boxes
  • Provide customer referrals to bank personnel as appropriate
  • Scan proof work to Deposit Operations throughout each day
  • Perform end of day duties as needed, such as utilities and cash advance item reconciliation
• Assist Banking Center Manager in the achievement of banking center goals
  • Support Banking Center Manager in developing growth strategies
  • Analyze monthly deposit account results and work with staff to achieve banking center goals
  • Assist with the planning and execution of regularly scheduled staff meetings
  • Assist in opening and closing the Banking Center
  • Decision NSF accounts during an absence of the Banking Center Manager
• Process lending activity within the banking center
  • Accept…