Credit and Collections Specialist

• Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment
• Receive payments and post amounts to customer accounts
• Prepare statements to the credit department
• Initiate repossession proceedings or service disconnection
• Maintain records of collection activity and account status
• Monitor a specific portfolio of accounts and initiate action to facilitate on-time invoice payment and recover delinquent receivables
• Collect information needed to affect payments, including invoices, proofs of delivery, credit memos, DFR details, and on-account payments
• Contact customers by phone and email regarding delinquent invoices, credit memos, invalid deductions, on-account payments, customer disputes, and terms discrepancies
• Establish and maintain positive relationships with internal and external customers
• Document all customer collection contacts, including promises to pay, agreements, and information requests
• Follow up to ensure customer information requests have been satisfied and committed

• Strong oral and written communication skills required
• Excellent analytical and problem-solving skills
• Excellent organization, project management and time management skills
• Self-motivated with the ability to work in a team environment
• Commercial credit experience preferred
• Competency in use of order entry systems (VOS, MAX, CNT, VLS) for releases of held orders
• Competency in Oracle and/or Navision
• 3-5 years of related job experience
• High School Diploma/GED

Demonstrates strong communication, analytical, and problem-solving skills while effectively managing customer accounts and collections. Proficient in maintaining positive customer relationships and utilizing order entry systems to facilitate timely payments.

• Strong Oral And Written Communication Skills
• Excellent Analytical And Problem-Solving Skills
• Project Management And Time Management Skills
• Commercial Credit Experience
• Competency In Oracle And/or Navision

• Payment Collection
• Account Management
• Invoice Processing
• Record Keeping
• Customer Dispute Resolution
• Delinquent Account Notification
• Repossession Proceedings
• Service Disconnection Initiation
• Information Collection
• Order Entry Systems

• Self-Motivated
• Team Collaboration
• Positive Relationship Building
• Organizational Skills

• High School Diploma/GED

• Delinquent Accounts
• Credit Department
• Payment Processing
• Customer Accounts
• Receivables Management

• Oracle
• Navision
• VOS
• MAX
• CNT
• VLS