Patient Access Team Leader

At White House Clinics, we believe in providing our employees with opportunity forboth personal and professional growth in a challenging and rewarding work environment. We recognize the contributions that each person makes to the team and value each person’s input as we work to deliver outstanding patient care.

White House Clinics offers employees at all levels a highly competitive salary and a comprehensive benefit package – all full-time employees receive health, dental, and short and long-term disability insurance as well as a generous paid time off benefits.

Click here to see all of the positions we have available at this time.

At White House Clinics, we do health care differently. Our multi-disciplinary care teams incorporate the expertise of medical, dental, behavioral health, pharmacy, and care navigation professionals to provide patients with comprehensive care designed to help them achieve their health goals. While our work is fast-paced, our teams enjoy being able to work collaboratively to support patients.

White House Clinics employees enjoy a competitive wage and robust benefit package including:

Employer Paid Health, Dental, Life & Disability Insurance

4 Weeks of PTO

Retirement Plan

8 Paid Holidays

Many employees work alternative work schedules which allow them a day off during the week.

The Team Leader serves as the on-site departmental supervisor, monitoring daily functions of their team to ensure optimal workflow. The Team Leader reports up to the Service Line Manager as necessary and serves as an intermediary between departments to build relationships, develop teams, and solve problems to better serve patients. This description is an addendum to core position of the team leader and describes only the specific leadership responsibilities of the team leader.

• Establishes the patient as the priority and focuses work around the customer service experience, for themselves as well as for the team.
• Supervises daily functions of the team, ensuring appropriate protocols and policies are followed.
• Monitors the daily workflow for efficiency.
• Reassigns staff as needed or indicated by the Service Line Manager.
• Ensures all departmental logs are completed appropriately and completely.
• Approves daily timecards and ensures that team members arrive on time and take appropriate meal and break periods.
• Develops staff through coaching and training activities on a regular basis.
• Completes evaluations for staff on team.
• Builds relationships amongst team leaders and colleagues to improve interoffice communications and develop teamwork capabilities.
• Collaborates through face to face and IM interactions with both providers and the dental and medical team leaders to solve issues that may present throughout the course of the day.
• Participates in monthly clinic team leader meetings to identify workflow issues and troubleshoot potential solutions to present to management team.
• Triages patient complaints and issues and solve as able. Routes complicated issues to the next level of management or appropriate department as needed.
• Shares appropriate and pertinent information with team in timely manner.
• Attends monthly and quarterly meetings to obtain organizational informational.
• Leads monthly team meeting to share organizational information and deliver quarterly team trainings.

The Clerical Support Specialist greets patients and visitors, acts as intermediary between patients and clinical staff, and ensures accuracy of patient demographic and billing information in the practice management system. The Clerical Support Specialist influences patient flow and the general pace of clinic business day through scheduling decisions. The Clerical Support Specialist works as part of an integrated care team to provide high quality coordinated care.

• Offers each visitor to the organization an exemplary service experience.
• Greets all patients and visitors promptly and pleasantly. Explains policies to patients and distributes patient information sheets, when appropriate.
• Manages telephone traffic into clinic by maintaining responsibility for…