Care Team Communications Nurse

Position: Care Team Communications Nurse – Full Time or Part Time

Location: Richmond, KY

At White House Clinics, we do health care differently. Our multi-disciplinary care teams incorporate the expertise of medical, dental, behavioral health, pharmacy, and care navigation professionals to provide patients with comprehensive care designed to help them achieve their health goals. While our work is fast-paced, our teams enjoy being able to work collaboratively to support patients.

• Employer Paid Health, Life & Disability Insurance
• 4 Weeks of PTO
• Retirement Plan with up to 4% Employer Match
• 8 Paid Holidays
• And More!

• Act as an intermediary between patients and the care team.
• Relay patient messages to providers, request plan of action for patient care, and relay direction from the care team to the patient.
• Serve as the primary point of contact for patient lab results and other instructions from the care teams to patients.
• Provide education to patients regarding lab results, clarification of provider instruction (within scope of license), and answer general medical questions.
• Assist with pre-authorizations for medications and assist providers with prescription requests.
• Triage patient medical concerns, schedule medical visits when appropriate, provide basic care and education to patients, and direct patients to higher level of care as needed.
• Maintain accurate and thorough patient records, record vital statistics and other pertinent patient data as needed.
• Document every patient contact in electronic health record.
• Ensure all patient calls are answered, messages are returned, and all contact is documented within required time frames.
• Assist Patient Access team members with in-person triage and assessment of walk-in patients. Work with providers to determine a care plan for patient.
• Perform other duties within the scope of practice as assigned by the provider and/or supervisor.
• Provide superior customer service to all patients, external customers and partners, and co-workers. Serve as an ambassador of White House Clinics in all conversations and interactions.

Minimum Education: Completion of an accredited RN program.

Minimum

Work Experience:

Minimum 1 year medical office experience preferred, with experience in patient triage. Preference given to candidate with Spanish speaking fluency, but not required.

Required License: Current Kentucky Nursing License (RN). Basic Life Support Certification.

Reports to the Triage Manager, Director of Clinical Support Services, and the Chief Medical Officer.

Starting at $23.00/hour (based on experience). Additional hourly stipend available upon confirmation of bilingual fluency.