Clinical Support Specialist

Our mission is to deliver evidence-based, intensive, multidisciplinary, and collaborative pediatric therapy that empowers children and their families to achieve their fullest potential. Our neighborhood therapy centers make it easy for families to access a comprehensive approach to therapy, offering Speech Therapy, Occupational Therapy, Physical Therapy and Feeding/Swallowing/Myofunctional Therapyin one center.

Why Join Us?

• Collaborative, Multidisciplinary Environment – Work alongsideOT, PT, Speech, and feeding specialists all under one roof, enhancing holistic care and professional development.
• Innovative, Evidence-Based Methods– We emphasize early intervention, intensive therapy, and play-based techniques to maximizeneuroplasticity and long-term developmental success.
• Support for Your Growth– Free CEUs,conference budget, research opportunities, and leadership pathwaysfor those looking to advance within the company.
• Achievable Productivity Goals & Competitive salary
• Enjoy clinic-based services with small, manageable caseloads.

Position Summary:

The Clinic Support Specialist (CSS) plays a vital role in ensuring a seamless experience for our clients, families, and clinical team. This position is responsible for front office operations, client communication, and administrative support to maintain efficient clinic flow.

Schedule:

This role can consider someone as part time or full time. Typical office hours are Monday - Friday.

Key Responsibilities:

• · Greet and check in clients and families, ensuring a positive and welcoming experience
• · Manage incoming calls, messages, and general inquiries
• · Coordinate scheduling within the EMR system and communicate with clinical staff
• · Support intake processes and collaborate with the intake team as needed
• · Assist with insurance-related tasks, including verifying benefits and handling authorizations
• · Maintain accurate and timely documentation in all systems
• · Monitor clinic flow and communicate client arrivals to staff promptly
• · Address and de-escalate client concerns professionally, escalating when appropriate
• · Support general administrative duties to ensure clinic efficiency

Qualifications:

• · Associate’s degree required; bachelor’s degree preferred
• · 1-3 years of relevant experience in a medical, therapy, or administrative setting preferred
• · Strong organizational and multitasking skills
• · Excellent communication and customer service skills
• · Ability to work in a fast-paced environment while maintaining professionalism
• · Experience with children, &/or children with disabilities
• · Experience with EMR systems and insurance processes is a plus
• · Quick study and eager tolearn
• · Demonstrate a self-initiative spirit
• · Proficiency in Microsoft Office 365 required

What We Offer:

• · Supportive, team-oriented work environment
• · Opportunity to grow within a multidisciplinary organization
• · Meaningful work making a difference in children’s lives

We are an equal opportunity employer, committed to diversity and inclusion in all aspects of the recruiting and employment process.