Assistant General Manager - WorldMark South Shore Resort

About the Role

We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

The Assistant General Manager for Resort Operations serves as a supporting role to the General Manager. This role is responsible for the development and execution of resort operations while maintaining the integrity of Wyndham Destinations service standards. The Assistant General Manager will oversee the daily operation of all resort departments including, but not limited to:
Guest Services, Housekeeping, and Maintenance. The Assistant General Manager is responsible for various financial aspects of the resort and for ensuring all relationships with our guests, associates, sales, vendors, and board members are maintained positively and professionally at all times. This role will ensure the site meets quality, internal, and loss prevention standards by performing audits and inspections.

• Identify process improvements and best practices.
• Execute strategic goals, participate/facilitate committee and team plans.
• Exercise the ability to attract, coach, train, and retain talent by engaging and showing a genuine passion to develop others.
• Partner with Human Resources to minimize employee relations issues and exposure to litigation with particular emphasis on documentation, harassment and discrimination.
• Manage and support financial aspects of the resort.
• Understand and formulate annual operations budget by identifying areas of cost reductions, operational improvements and periodic analysis of expense data.
• Work with Corporate accounting team to prepare, review and analyze monthly financial reports and describe impact of revenue, profit or expenses that could affect financial results.
• Understand monthly P&L reports.
• Work with regional accounting partners to ensure compliance, manage and forecast annual budgets for each department, review and respond to variances.
• Ensure the site meets all Internal Audit standards.
• Build and maintain strong working knowledge of HOA relationship.

• Proven strong leadership ability.
• Demonstrated understanding and application of management approaches for work direction, motivation, performance management and disciplinary action.
• Working knowledge of Housekeeping, Front Desk, Maintenance, F&B departments.
• Proficiency in MS Word, Excel, PowerPoint.
• 3-5 years of property, vacation ownership, or hotel management experience required with mixed discipline.
• Working knowledge of standards and documents for HOA, understanding of governing statutes and board meeting procedures.

• Medical, Dental, Vision.
• Flexible spending accounts.
• Life and accident coverage.
• Disability.
• Paid time off, parental leave and holidays (subject to role).
• Wish day paid time to volunteer at an approved organization.
• 401k with employer match (subject to eligibility).
• Legal and identity theft plan.
• Voluntary income protection benefits.
• Wellness program (subject to provider availability).
• Employee Assistance Program.
• Temporary and/or seasonal associates are ineligible for Paid Time Off.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , including the title and location of the position for which you are applying.