Night Auditor - Inn Express & Suites Richmond, KY

First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Front Desk Agentwho can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.

Every day is different, but you’ll mostly be:

• Kicking off truly memorable guest experiences with the warmest of welcomes
• Acknowledging IHG One Rewards members and returning guests in person or over the phone
• Taking, managing, and receiving payments for guest bookings
• Making the check-in andcheck-out process feel swift and seamless
• Staying one step of ourguests’ needs to anticipate requests and offer tailored recommendations
• Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations

• Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll beeasy to talk to
• Your problem-solving skills will turn issues into opportunities, so every guest leaves with great memories
• Fluency in the local language- extra language skills would be great, but not essential
• Literate and tech-savvy
  -you’ll need a good grasp of reading, writing, basic math and computer skills
• Weekends and Holidays are required. This is a 3rd shift Night Audit position.

We give our people everything they need to succeed. From a competitive salary that rewards allyour hard work to a wide range of benefits designed to help you live your bestwork life.

Wewelcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promotea culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

So,join us and you’ll become part of our hotel family.