Senior Consultant, Information Technology

Title: Senior Consultant, Information Technology

Position Type: Fulltime Staff

Search Type: Internal - minimum 5 days

Department: 52R000 - Information Technology

Division: 4R1000 - Information Technology

Position Location: Richmond Campus

Driver Classification: Non-Driver

FLSA: Exempt

Schedule Type: Full Time (37.5 hrs per week or more)

Posted Salary Grade: Exempt - 46

Retirement: KTRS

An Eastern Kentucky University Information Technology Consultant utilizes in depth knowledge of computer hardware and software to provide excellent user service. The incumbent regularly deals with a range of more complex inquiries and requests for service/information from beyond the department and from various constituents. The incumbent routinely initiates or requests information or service with all campus constituents.

Education: Bachelor's degree required.

Experience: Two years of related experience is required.

• 40% - Provide in-person, phone and remote technical support to the EKU Community for all University software and hardware products. (Essential)
• 25% - Serve as Team Lead for IT Service Desk project teams and mentor IT Consultants (Essential)
• 25% - Provide Tier 2 systems support. (Essential)
• 10% - Other duties as assigned to insure the efficient operations of the department. (Essential)

Sponsorship: This position is not eligible for visa sponsorship.

Funding Source: Institutional

Eastern Kentucky University is an Equal Opportunity employer and educational institution and does not discriminate on the basis of age (40 and over), race, color, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, ethnicity, disability, national origin, veteran status, or genetic information in the admission to, or participation in, any educational program or activity (e.g., athletics, academics and housing) which it conducts or any employment policy or practice.

Offers of employment are contingent upon a satisfactory background check.