Information Systems Technician

Job Description

Merrick Printing is seeking a full-time, on-site Information Systems Technician to join our team of technology support professionals. Candidates should have the skills and experience to configure, install, setup, and maintain all networking software and hardware, oversee network performance, and provide end user support.

This opportunity is located at: 808 East Liberty Street, Louisville, Kentucky 40204

• Experience with networking firewalls, routers, switches, wireless, and other products.
• Manage corporate web content filtering.
• Evaluate new tools or solutions to help improve security and performance of network.
• Review vulnerabilities and apply security updates and upgrades.
• Evaluate software and OS compatibility to maintain current versions of various software.
• Maintain documentation of LAN ports and equipment.
• Maintain inventory of parts and equipment.
• Plan and implement server OS and applications installations and upgrades.
• Work with vendor support services for managing specialized software applications.
• Installation of workstations and applications.
• Onboarding of new employees.
• Add/Remove IP phones/softphones as necessary.
• Collaborate with other team members as needed to carry out various projects.
• Perform all other duties as assigned.
• Provide support to Merrick users.
• Utilize helpdesk software to provide support to users, track software and hardware, purchase requests, resolutions, etc.
• Write process documentation for I.T. projects.

• 4+ years of experience in a related I.T. position.
• Knowledge of networking including but not limited to IP configurations, switches, routers, VOIP, firewalls and Wi‑Fi.
• Knowledge of Windows operating systems and M365 (Admin, Exchange, Entra).
• Self‑starter, detail oriented, good time management.
• Solid overall communication, organizational, and writing skills.
• Ability to work patiently and in a professional manner with co‑workers, vendors, and customers.
• Ability to follow verbal and written instructions.
• Ability to type 40 words per minute.
• Ability to remain focused on job and be productive.
• High School diploma or equivalent.
• Valid driver’s license and self‑transportation.

• Bachelor’s degree in I.T. or related field or equivalent technical degree/certification/experience.
• Knowledge of MAC OS, Mac Book’s, iPhones, and iPads.