Senior CRM Designer

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with Door Dash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self‑starter with drive and entrepreneurial spirit, this could be the ride of your life.

At Wolt, CRM is one of the key ways we build meaningful, timely relationships with our customers across email, push, in‑app, and lifecycle journeys. We’re now looking for a Senior CRM Designer to help us raise the quality, scalability, and technical reliability of our CRM creative.

This is a hybrid design‑development role for someone who can bridge the gap between high‑end visual design and hands‑on technical execution. You won’t just design CRM assets — you’ll build responsive, production‑ready emails that can reach millions of customers and render beautifully across major email clients, including Gmail, Apple Mail, Outlook, mobile, and dark mode.

The role is being created to help Wolt move beyond more manual CRM template workflows and improve the quality, consistency, and efficiency of CRM production
. You’ll help us build better systems, stronger templates, and more reliable execution so our lifecycle communications feel polished, on‑brand, and technically robust at scale.

• Design visually compelling, on‑brand CRM emails and lifecycle communications in Figma
  .
• Translate Figma designs into responsive,
  production‑ready HTML emails
  .
• Build clean, email‑safe HTML and CSS
  , including table‑based layouts, inline CSS, and responsive structures.
• Ensure emails render reliably across major email clients, including Gmail, Apple Mail, Outlook, mobile environments, and dark mode
  .
• Bring motion thinking into CRM creative, balancing visual impact with the technical realities of email production.
• Partner with CRM, Marketing, Product, Brand, and regional teams to improve the quality and performance of lifecycle communications.
• Help standardize CRM templates, QA processes, and documentation so teams can move faster while maintaining a high quality bar.
• Test, QA, and troubleshoot emails before launch, ideally using tools such as Litmus or Email on Acid
  .
• Use performance learnings, A/B test results, and stakeholder feedback to iterate on design systems, templates, and email execution.
• Explore opportunities to use AI and automation responsibly to reduce manual work, improve QA, accelerate production, and scale creative output.

Core Requirements

• Proven ability to build
  HTML emails from scratch, not only design them
  .
• Hands‑on experience with table‑based layouts, inline CSS, responsive email design, and email‑safe development patterns
  .
• Good understanding of mobile responsiveness, accessibility considerations, and dark mode optimization.
• Strong experience designing marketing, CRM, or lifecycle emails in Figma
  .
• Deep understanding of how email design differs from web design, including client constraints, rendering quirks, and technical trade‑offs.
• Strong visual design craft, with the ability to create clear, polished, brand‑aligned communications.
• A practical QA mindset: you care whether the email works everywhere, not just whether it looks good in Figma.
• Ability to collaborate with marketers, designers, product partners, and technical stakeholders.
• Comfort working in a fast‑moving environment where quality, speed, and scalability all matter.
• Curiosity for using AI, automation, or smarter workflows to improve production quality and reduce repetitive manual work.

Nice to Have

• Experience with MJML or similar email frameworks.
• Familiarity with CRM or email marketing platforms such as Braze, Iterable, Salesforce Marketing Cloud, Hub Spot, or similar tools.
• Experience with A/B testing, lifecycle…